Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, with reference to the Answer of 12 February 2016 to Question 26015, when he plans to undertake a comprehensive review of the performance of HM Revenue and Customs in dealing with correspondence and telephone calls from members of the public.

HM Revenue and Customs’ (HMRC) customer service performance was comprehensively reviewed by the independent National Audit Office in a report published on May 25^th 2016.

HMRC have publically acknowledged and apologised for the deterioration in performance early in 2015. Since then HMRC have recovered and are now providing their best service levels in years.