Revenue and Customs: ICT
(asked on 2nd November 2026) - View Source
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, whether his Department has or has had any role in a) approving and b) monitoring the new HMRC enterprise customer relationship management system.
This question was answered on 10th November 2026
HMRC’s Enterprise Customer Relationship Management (ECRM) Programme business case was approved by HM Treasury in April 2026, supported by Cabinet Office and Government Digital Service functional assurance, in line with usual process.
ECRM forms part of the Government Major Projects Portfolio and remains subject to external oversight. An independent March 2026 review provided an Amber delivery confidence assessment.