Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what other departments will be impacted by the Department's funding for its Enterprise Customer Relationship Management Programme system.

The 2025 Spending Review settlement provides HMRC with the investment to modernise its customer management capabilities and to deliver its transformation plan. Funding for the ECRM Programme is being met from HMRC's settlement and does not change the Spending Review settlements of other government departments. HMRC will continue to share learning and insights from this programme with other government departments.