HM Passport Office: Telephone Services
(asked on 2nd September 2022) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps she has taken to ensure that staff operating the passport advice line receive adequate training.
This question was answered on 20th September 2022
Teleperformance, who operate the Passport Adviceline, carry out a full training programme for all call agents. The training materials used are subject to review and approval by His Majesty’s Passport Office.