Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, for what reason eligible pensioners who have experienced delays in receiving their State Pension invitation do not have the option to apply for their pension via an online form or via a form that can be downloaded and printed from the Government website.

If a customer’s State Pension age is pre 6th April 2016 they can download a BR1 claim form from Gov.uk.

For customers whose State Pension Age is after 6th April 2016 they can use the online ‘Get Your State Pension’ (GySP) digital service to complete their claim. Customers who do not receive an invitation to claim their State Pension can use the online service to request a claim invitation to be sent to them. A claim invitation code can be used for up to 15 months from being issued.

If a customer does not wish to use the online service and requires a clerical claim form to complete, this can be obtained by contacting the new claims telephony line. Additionally, claims can be made by telephone where the claim may be gathered and processed while the customer is on the phone. If the customer requires an accessible version of the form that can also be provided on request.