Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many benefit and tax credit claimants have reported a missing Cost of Living Payment via the Government's online reporting tool; and what estimate she has made of how many and what proportion of those reports have been processed as of 22 September 2022.

As of 26 September 2022, 161,839 claimants have reported a missing Cost of Living Payment via the Government's online reporting tool, of these reports 138,496 have been processed.

Tax credits customers were directed to the tax credits helpline and not the online tool.

This does not necessarily mean that payments have been missed. Enquiries made through the GOV.UK form are resolved by payments being subsequently made as planned. In some cases, on further investigation of an enquiry, it may be found that the claimant had no entitlement to a £326 Cost of Living Payment.