Railways: Compensation
(asked on 30th June 2025) - View Source
Question to the Department for Transport:
To ask the Secretary of State for Transport, how many claims were made for (a) delayed or (b) cancelled journeys by railway companies in public ownership in each month for which records are available; and what was the value of those claims.
Most train operating companies publish on their website Delay Repay compensation data on the number of claims submitted, the number of claims approved and the value of these claims. Delay Repay compensation is paid for eligible delays regardless of the reason for the delay. See below, for the most recent rail period available, the relevant data for Southeastern, South Western Railway, Northern and TransPennine Trains and a link to their website.
Train Operating Company | Claims Received | Claims Approved | Value of Claims | Average Value Per Approved Claim | Website |
Southeastern | 35,447 | 27,808 | £234,212.50 | £8.42 | |
South Western Railway | 24,662 | 18,488 | £187,488.00 | £10.14 | |
Northern | 55,801 | 43,455 | £382,782.00 | £8.81 | |
TransPennine Trains | 25,292 | 19,728 | £349,867.88 | £17.73 |
We are unable to provide London North Eastern Railway’s (LNER’s) data as it is not something it currently publishes on its website. The figures provided below from the Office of Rail and Road (ORR) covers a period longer than one month and is also the number of claims closed, not received, or approved. We have included its approval rate, along with the link to the ORR data.
LNER - 05/01/25 to 31/03/25 - 117,948 Claims Closed – Approval Rate of 79.5 per cent. https://dataportal.orr.gov.uk/statistics/passenger-experience/delay-compensation-claims/.