Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps (a) his Department and (b) Ofgem are able to take to help tackle misconduct by Third-Party Intermediaries in the energy market.

The Government has consulted on introducing a regulatory regime for the TPI market. This would raise standards, protect businesses from harmful practices, and improve consumer confidence in responsible TPIs. Earlier this month, the Government published a summary of the responses to the consultation, which set out that most respondents supported introducing regulation for TPIs. We will publish a Government response to the consultation, setting out future plans on TPI regulation, in due course.

Current regulatory oversight of TPIs within the energy market primarily consists of voluntary codes of practice, Ofgem licence conditions on energy suppliers, and consumer protection regulations. These codes of practice outline best practices and standards for TPI conduct in areas such as transparency, customer engagement, and ethical behaviour.

Ofgem imposes licence conditions on energy suppliers that indirectly affect the activities of TPIs. These include requirements related to transparent pricing for non-domestic customers using TPIs and access to redress for microbusiness consumers, and, since December, to small businesses.