Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what service level agreements HM Revenue and Customs has with Concentrix for turnaround time on tax credit queries; and what assessment he has made of the contractor's performance in meeting those targets in each of the last 12 months.

HM Revenue and Customs’ (HMRC’s) contract with SYNNEX-Concentrix UK Limited, signed in May 2014, provides additional capacity to review and correct tax credit claims that are potentially based on incorrect information.

Full details of the contractual arrangements, including agreed performance indicators, put in place in respect of the intervention service can be found at https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7

HMRC regularly monitors the performance of contractors but, due to the commercially sensitive nature of this information, it does not disclose such information.