Jobcentre Plus: Training

(asked on 7th July 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether Jobcentre Plus work coaches receive specific training to support and provide employment advice to women prison leavers.


Answered by
Will Quince Portrait
Will Quince
Parliamentary Under-Secretary (Department for Education)
This question was answered on 15th July 2020

On making a new claim to Universal Credit (UC) all claimants, including prison leavers and those undertaking employment programmes, receive a follow up call to verify details of identity and discuss their individual circumstances, including financial circumstances and money management. As part of this discussion, alternative payment arrangements will be considered where appropriate, including benefit payments paid more frequently than monthly, and housing costs paid direct to the landlord.

Those with an online claim also have access to a UC guide on their UC account. In addition, we have specific prison leaver UC guides - one for prison leavers and one for people supporting prison leavers:

UC prison leaver guide

UC prison leaver guide for those supporting prison leavers

All DWP work coaches, including Prison Work Coaches, receive training to provide support and employment advice to claimants who have complex needs, including female and male prison leavers.

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
Recent Documents related to Jobcentre Plus: Training

1. National Partnership Agreement for employment and welfare support in custody and the community 2019 to 2022
23/07/2019 - Her Majesty’s Prison and Probation Service
- View source

Found: National Partnership Agreement for employment and welfare support in custody and the community 2019

2. National Partnership Agreement for employment and welfare support in custody and the community 2019 to 2022
23/07/2019 - Department for Work and Pensions
- View source

Found: National Partnership Agreement for employment and welfare support in custody and the community 2019

3. Letter from Sarah Newton MP to Frank Field MP regarding Overpaid Carer's Allowance - 28.11.2018
30/11/2018 - Inquiry: Overpayments of Carer's Allowance - Work and Pensions Committee
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Found: Minister for Disabled People , Health and Work

4. Department for Work and Pensions, UK Government - written evidence
04/09/2019 - Inquiry: Problem drug use in Scotland - Scottish Affairs Committee
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Found: Department for Work and Pensions, UK GovernmentWritten evidence submitted by the Department for Work and Pensions

5. General Debate on the Department for Work and Pensions support for care leavers
15/11/2017 - Parliamentary Research

Found: Debate on the Department for Work and Pensions support for care leavers Steven Kennedy Tim Jarrett Rachael

Latest Documents
Recent Speeches related to Jobcentre Plus: Training

1. Oral Answers to Questions
17/05/2021 - Commons Chamber

1: response PIP 2 online service, whereby claimants can receive and submit their PIP 2 online, we are in the early - Speech Link
2: conscious that my hon. Friend has raised some specific cases directly with me. As we return to normality - Speech Link
3: taking to ensure that the welfare system helps support tenants with rent arrears to sustain their tenancies - Speech Link

2. Oral Answers to Questions
07/01/2019 - Commons Chamber

1: ensuring that people are better off in work and that support is targeted to the most vulnerable. We recognise - Speech Link
2: resolved. However, we have seen from the WASPI—Women Against State Pension Inequality—scandal that a letter - Speech Link
3: fair and compassionate is absolutely central to the work the Department will be doing. The pilot announced - Speech Link

3. Oral Answers to Questions
11/02/2019 - Commons Chamber

1: is making their situation worse. Will the Secretary of State join me in April for the launch of the report - Speech Link
2: Friend confirm that someone on benefits moving into work under the legacy welfare system that we inherited - Speech Link
3: £10—that there was no incentive for people to get into work. I thank him for reminding us that universal credit - Speech Link

4. Support for Care Leavers
16/11/2017 - Westminster Hall

1: considered the Department for Work and Pensionssupport for care leavers.It is a pleasure to serve - Speech Link

5. Oral Answers to Questions
13/05/2019 - Commons Chamber

1: uncertainty in very young lives. I know the Secretary of State is committed to correcting this problem, - Speech Link
2: couple of weeks ago. Stephen Smith was found fit for work, and by the time he went through the appeals system - Speech Link
3: poverty, and we now see record numbers of people in work. But it is not enough just to have a job; we want - Speech Link

Latest Speeches
Recent Questions related to Jobcentre Plus: Training
1. Jobcentre Plus: Training
asked by: Carolyn Harris
15/07/2020
... whether Jobcentre Plus work coaches receive specific training to support and provide employment advice to women prison leavers.

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... if she will publish the guidance her Department provides to work coaches.

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... whether her Department issues guidance to work coaches on what support they should provide to claimants.

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