Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what recent assessment he has made of the (a) effectiveness (b) adequacy and (c) efficiency of the performance of the Motor Ombudsman in carrying out its functions.

The Motor Ombudsman is a non-statutory ombudsman, set up as a voluntary scheme by the industry and independent of government.

The Motor Ombudsman's activities are documented in their annual reports, complying with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. These reports are accessible on its website.

DBT funds the Chartered Trading Standards Institute who accredit and regularly audit The Motor Ombudsman against key principles including neutrality and effective complaints handling under a voluntary framework in the 2015 ADR Regulations.