Question

To ask the hon. Member for Broxbourne, representing the Speaker's Committee for the Independent Parliamentary Standards Authority, how IPSA measures how efficient its processes are for hon. Members and their staff to register expenses.

IPSA's Corporate Plan identifies Key Performance Indicators (KPIs) and associated targets, each of which is the responsibility of a senior manager. Performance against KPIs is measured and reported monthly to IPSA’s Senior Management Team (SMT) and the Board and published on IPSA's website. Operational performance targets for the financial year are contained within IPSA's Annual Report and Accounts, which are also published on IPSA's website.

Further information on IPSA’s performance can be found in the Corporate Plan, available on IPSA’s website.

Staff capacity, performance and welfare, as well as comprehensive financial management information, are measured and reported monthly to IPSA’s SMT and the Board as part of our KPIs. From this IPSA is able to identify any issues regarding productivity, efficiency or cost and address them accordingly.

All IPSA employees have performance objectives, which are aligned with IPSA’s Corporate Plan. Employees are managed against their objectives, including through formal quarterly reviews to ensure performance and productivity are satisfactory.

A staff engagement survey is also undertaken each year, which identifies any issues of concern which may affect staff productivity.

To ensure IPSA continues to increase both efficiency and productivity it measures performance against our Key Performance Indicators (KPIs). This activity enables IPSA to identify any issues and put relevant plans in place to ensure that productivity continues to improve.