Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what discussions her Department has had with mobile network operators on the timetable for restoring mobile coverage in Calder Valley constituency; and what steps she is taking to help expedite that process.

Senior officials within the department have been in regular contact with Virgin Media O2 (VMO2) about the coverage issue in Calder Valley constituency that impacted both O2 and Vodafone customers, along with customers of Mobile Virtual Network Operators using their networks. VMO2 have confirmed that a temporary fix has been put in place to restore mobile connectivity to the Hebden Bridge community. This was implemented on 7 November. VMO2 have told us the solution put in place will ensure that the coverage in Hebden Bridge is equivalent to the level of coverage experienced prior to the outage.

While we will be launching a call for evidence as soon as possible to assess the merits of further planning reform to support the deployment of mobile networks, VMO2 has indicated that obtaining planning permission was not a barrier to restoring coverage in the area.

Communications providers are legally required to ensure appropriate network availability, mitigate risks, and report significant incidents to Ofcom, which can investigate and enforce compliance. In December 2023, Ofcom launched a Call for Input on power back-up at mobile access sites. An update in February 2025 confirmed further analysis is underway to determine proportionate measures for operators. The Department supports this work and looks forward to its conclusions.