Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to the Answer of 13 September 2018 to Question 171307, what steps her Department takes to monitor the personal wellbeing of claimants.

The services provided by the Department are designed to make a positive difference to citizen’s life circumstances, through helping more people into work, simplifying the benefits systems, providing support to disabled people and providing security in later life.

DWP has over 100m transactions with customers each year. We do not record well-being measures against each of these transactions, however our case managers are trained to take action in the case of customers discussing suicide or self-harm, alongside being able to signpost customers to additional support such as bereavement assistance where appropriate.