Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, how much money his Department has recovered from MyCSP in relation to the administration of the Civil Service Pension Scheme in each of the last five financial years.

The Cabinet Office awarded Capita the contract to administer the Civil Service Pension Scheme in November 2023 under the previous government. The current delays facing scheme members are entirely unacceptable, and this Government has taken firm action to resolve them through a clear recovery plan with strict delivery milestones. We have deployed additional resources to expedite priority cases, ensuring that serving and former staff receive the high standard of service they deserve. Regular progress updates remain available to members via the pension portal and GOV.UK.

Capita is under a firm mandate to restore full service delivery to standard contractual levels by the end of June 2026. We are actively exploring the use of all available commercial and contractual levers and continue to withhold milestone payments for missed transition deliverables. All options remain on the table if they fail to meet the June deadline.

While the specific financial values of commercial transactions remain commercially confidential in relation to Capita, I am unable to disclose the figures, but I can confirm that the Cabinet Office has withheld significant transition milestone payments due to missed deliverables. Although contractual performance data is generally considered commercially sensitive, in this instance, information regarding MyCSP and recovered amounts is already in the public domain via submissions to the Committee of Public Accounts. In these submissions, it is noted that over the last five financial years, the Department has recovered a total of £247,893. Wider financial adjustments, such as routine overpayment corrections or contribution reconciliations, form part of the broader operational accounting of the scheme and are not categorised as direct departmental recoveries from the administrator.

All bereavement cases are triaged daily and routed for immediate action. Dependants and surviving spouses of Civil Service Pension Scheme members affected by delays in pension payments, who are not within the scope of the Transitional Support Loan scheme, should contact Capita and mention the financial impact of these delays. Capita will then prioritise the resolution of these cases. The recovery team is working alongside Capita and employers to manage escalations regarding bereavement cases.