Question to the Department for Business and Trade:

To ask His Majesty's Government what allowance is made under the Companies House requirement for company directors to verify their identity online, or by starting the process on-line, for those who do not have access to the internet or the ability to apply in this way.

Companies House have invested in expansion and training of our customer service team to assist users in their identity verification journey. This includes establishing a specialist team to support customers who have accessibility requirements.

Users can ask someone they know to help them prove their identity: https://www.gov.uk/guidance/help-someone-use-govuk-one-login. Where identity cannot be verified online, users may be directed to complete the process in person at a participating Post Office. The invitation to initiate this journey can be issued via post.

Authorised Company Service Providers may also offer non-digital identity verification services.