Question to the HM Treasury:

To ask His Majesty's Government, following National Savings and Investment (NS&I) notifying the Treasury in December 2025 of a failure to comprehensively trace accounts for some customers who died what assessment they have made of whether there are wider systemic problems in NS&I account management.

As outlined in the written ministerial statement (HLWS1491) on 27 March 2026, we appointed Sir Jim Harra, former HMRC First Permanent Secretary, to take over as Chief Executive of NS&I on an interim basis, to provide a fresh start for NS&I’s next phase of development.

NS&I is also part-way through delivering its Business Transformation Programme which aims to modernise NS&I’s operations and systems. NS&I and HMT will consider the lessons learned from this operational error, alongside those identified by the National Audit Office and Public Accounts Committee on programme delivery, to strengthen how NS&I works with its outsourced delivery partners going forward.