Question to the Home Office:

To ask His Majesty's Government, further to the Written Answer by Lord Sharpe of Epsom on 20 September (HL2246), how many of the total number of 658 complaints were received each month since November 2019; and what assessment they made of the value of confirming the amounts of compensation made as part of monitoring the delivery of this contract.

The total number of complaints regarding Teleperformance made to HMPO from 2019 to current date is shown in the table below broken down by month.

To clarify, the previous Lords question HL2246, provided confirmed volumes for the current year, showing the total number of complaints regarding Teleperformance made to HMPO relating to passports.

The data regarding compensation for these specific cases is not held in a reportable format and therefore it could only be obtained at a disproportionate cost.