Royal Mail: Standards
(asked on 1st March 2024) - View Source
Question to the Department for Business and Trade:
To ask His Majesty's Government what assessment they have made of reports that Royal Mail are not meeting their delivery targets for letters.
Answered by
Lord Offord of Garvel
Parliamentary Under Secretary of State (Department for Business and Trade)
This question was answered on 13th March 2024
As the independent regulator for the postal sector, it is for Ofcom to monitor Royal Mail’s delivery of the universal service obligation and decide how to respond should Royal Mail fail to meet its obligations.
Ofcom fined the business £5.6m for failing to meet its service delivery targets in 2022-23 and is closely monitoring Royal Mail’s performance to ensure service issues are addressed as a priority.