Question to the Department for Business, Energy and Industrial Strategy:

To ask His Majesty's Government, what steps they are taking to support consumers who cannot monitor their energy consumption via their smart meter as a result of a failure to connect with a data hub.

Energy suppliers are required by licence conditions to take all reasonable steps to ensure their customers’ smart meters are fully functional and provide customers with complete and accurate information. Energy suppliers must also offer an In-Home Display (IHD) at the point of installation and provide a replacement or repair for any faulty IHD within the first year of installing a consumer’s smart meters.

The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating energy suppliers against their licence obligations.