Question to the Department for Transport:

To ask Her Majesty’s Government what discussions they have had with Southern Rail to ensure that there are adequate support services for the elderly and disabled, particularly at times of reduced service.

Officials meet regularly with franchisees, and at these meetings assistance for passengers at such times may be one of the discussion topics. Each operator is required to participate in the Passenger Assist system which allows passengers to book staff assistance when they require it, and we expect Southern to ensure that passengers receive that assistance when required at all times.