HM Passport Office: Repayments
(asked on 6th December 2022) - View Source
Question to the Home Office:
To ask His Majesty's Government how many requests for reimbursement have been received by HM Passport Office since 2010; and how much has been paid out annually since that year.
It is HM Passport Office's policy to reimburse any reasonable out of pocket expenses as a result of its error or to refund where no processing costs have been incurred.
The table below shows the total amount of reimbursements by HM Passport Office to its customers in each financial year from 2017/18 which includes refunds for cancelled appointments or where fees have been taken in error or duplicated.
Year | Total reimbursement paid to customers |
2017/2018 | £1,191,918.64 |
2018/2019 | £1,624,641.40 |
2019/2020 | £1,104,321.74 |
2020/2021 | £364,254.15 |
2021/2022 | £2,175,767.44 |
2022/2023 (to 30 November 2022) | £3,139,740.50 |
Data relating to the number of requests for reimbursement, or the total reimbursements paid in each financial year prior to 2017/18, is not held in a reportable format.