Question to the Department for Business, Energy and Industrial Strategy:

To ask His Majesty's Government, further to the Written Answer by Lord Callanan on 17 November (HL3182), what arrangements they have put in place to ensure that those who (1) do not have the digital literacy skills, and (2) are without internet access, can access the same impartial and tailored advice that users of the digitally led service can receive.

The Government has provided a digital assist service for the energy advice tool on GOV.UK for those without digital literacy skills or internet access. Later this year, we will provide further support through a free retrofit phoneline for consumers in England to access tailored and impartial information about how to improve the energy performance of their homes. In addition, the Government will launch a series of local demonstrator projects, which will test various approaches to delivering in-person advice, with a particular focus on harder-to-treat properties and digitally excluded consumer groups. Lessons learnt from these projects will inform further action post-2025.