Question to the Department for Energy Security & Net Zero:

To ask His Majesty's Government what steps they have taken to ensure that vulnerable customers fitted with a smart meter at home (1) understand how to use the meter, (2) have necessary training on how it operates, and (3) have the smart meter sited in a place that is accessible safely, should they need to press any buttons on it.

Energy suppliers are obligated by the conditions of their licence to ensure vulnerable consumers know how to use, and benefit from, their smart metering system. Any information provided must be available in a variety of formats, tailored for groups with specific needs. The energy regulator Ofgem is responsible for ensuring energy suppliers comply with their regulatory obligations.

An In-Home Display can be located in a position of the customer’s choosing within the home, in range of the meter’s communications hub, from which it receives information on energy consumption and costs.