Business: Telecommunications

(asked on 29th March 2018) - View Source

Question to the Department for Digital, Culture, Media & Sport:

To ask Her Majesty's Government what is the average time taken for businesses with more than one telephone line to switch provider; and how this compares to the time taken for domestic customers to switch providers.

Answered by
Lord Ashton of Hyde Portrait
Lord Ashton of Hyde
This question was answered on 16th April 2018

In 2015, the UK’s independent communications regulator (Ofcom), extended the use of a Gaining Provider Led (GPL) switching process for consumers (including small businesses with up to ten employees) switching their landline and/or broadband provider across the Openreach network, where the majority of these switches take place. These rules specify a minimum switching period of 10 working days, before a customer’s order can be activated.

Ofcom does not hold comparable data on the time it takes business and domestic customers to switch.

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