Question to the Department for Transport:

To ask His Majesty's Government what consultation took place, and with which disability groups, organisations and charities, before the Rail Delivery Group's consultation on Ticket Office closures was launched on 5 July.

The Department hosted roundtable discussions with industry and accessibility and transport groups to discuss this matter prior to the Rail Delivery Group's consultation launched on 5 July. We continue to engage with the Disabled Persons Transport Advisory Committee and other accessibility and transport groups.

When proposing major changes to ticket office opening hours – including closures – train operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of passengers who are disabled; and to include this in the notice of the proposal sent to other operators and passenger groups. We would also expect operators to consider other equality related needs and make this clear in the notice sent to other operators and passenger groups.