Academies: Complaints

(asked on 20th July 2023) - View Source

Question to the Department for Education:

To ask His Majesty's Government whether the Department for Education records the academic proprietor in respect of complaints they receive about (1) academy schools, and (2) multi-academy trusts; and whether they will publish a table of the number of complaints received in respect of each trust in each of the past five years.


Answered by
Baroness Barran Portrait
Baroness Barran
Parliamentary Under-Secretary (Department for Education)
This question was answered on 27th July 2023

The department does not intend to publish a table of the information requested. The department’s remit is to consider whether the academy school or multi-academy trust has a complaints procedure that is compliant with Part 7 of the Education (Independent School Standards) Regulations 2014, and that they have allowed their own complaints procedure to be completed, when handling complaints received. The department does not consider the subject of the complaint, as academies are autonomous bodies and they are responsible for handling complaints raised against them.

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