Question

To ask the Senior Deputy Speaker what was the cost to public funds of replacing the Siemens telephone system on the parliamentary estate with the Microsoft Polycom system; and what plans they have to replace the standard desk telephone sets with ones which are easier to use by those with impaired visual capability.

The Senior Deputy Speaker has asked me, as Chair of the Services Committee, to respond on his behalf. The cost of the original programme that replaced Parliament’s copper wire telephone system with voice over internet protocol (VoIP) telephony, including the Microsoft Polycom handsets, was £8.3 million. It was necessary to update the telephony as the previous telephone system was end of life and can no longer be supported or maintained.

Members and other Parliamentary users with visual impairments can use speech recognition software to use Teams. Support is available from the Parliamentary Digital Service for anyone requiring help to use the system. As part of implementation of a new telephony solution for Parliament in the first half of 2024 the Voice Programme team is exploring options for more user-friendly telephone handsets including accessible solutions for visually impaired users.