Question to the Department for Transport:

To ask His Majesty's Government what penalties have been incurred by NATS Holdings for failure to meet service targets in each of the past five years.

The Civil Aviation Authority (CAA) sets targets and financial incentives on NATS (En Route) Plc’s service quality for three measures related to delays - average delay, peak delay and delay impact score and one environmental measure relating to flight efficiency. In the Reference Period (RP) 2 period (2015-2019), penalties were applied in relation to NERL’s delay performance for both 2016 (£0.42 million) and 2018 (£0.26 million) where it contributed to delays that were above its target levels.