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Non-Departmental Publication (News and Communications)
Employment Appeal Tribunal

May. 28 2024

Source Page: First Greater Western Ltd v Mr AM Moussa: [2024] EAT 82
Document: First Greater Western Ltd v Mr AM Moussa: [2024] EAT 82 (PDF)

Found: custom er unnecessarily; putting himself at risk despite there being no evidence of a threat from the customer

Select Committee
Treasury minutes: Government response to the Committee of Public Accounts on the Nineteenth report from Session 2023-24

Government Response May. 28 2024

Committee: Public Accounts Committee

Found: well as the decommissioning and disposal activities for defence nuclear capabilities when they leave service

Select Committee
Work and Pensions Committee - Formal Minutes 2023-24 (complete session)

Formal Minutes May. 28 2024

Committee: Work and Pensions Committee (Department: Department for Work and Pensions)

Found: Oliver Morley, Chief Executive, Sara Protheroe, Chief Customer Officer and Barry Kenneth, Chief Investment

Select Committee
First Report - The work of the Transport Committee in the 2019 Parliament

Report May. 28 2024

Committee: Transport Committee (Department: Department for Transport)

Found: . • The lack of recognition that accessibility cannot be regarded as a matter of regular customer service

Select Committee
Institute for the Future of Work
 AIG0019 - Use of artificial intelligence in government

Written Evidence May. 28 2024

Committee: Public Accounts Committee

Found: Examples include NLP displacing transcription jobs, or customer service agents being displaced by

Select Committee
Microsoft
 AIG0022 - Use of artificial intelligence in government

Written Evidence May. 28 2024

Committee: Public Accounts Committee

Found: Due to our extensive history of working with local authorities and public service providers, we are

Select Committee
Ada Lovelace Institute
 AIG0010 - Use of artificial intelligence in government

Written Evidence May. 28 2024

Committee: Public Accounts Committee

Found: Intelligence (‘iAI’) has announced a number of public projects, such as Caddy, their co-pilot for customer

Select Committee
The Association of Chartered Certified Accountants (ACCA)
 HMRC0017 - HMRC customer service

Written Evidence May. 28 2024

Committee: Public Accounts Committee

Found: HMRC0017 - HMRC customer service The Association of Chartered Certified Accountants (ACCA) Written Evidence

Select Committee
ICAEW: The Institute of Chartered Accountants in England and Wales
 HMRC0016 - HMRC customer service

Written Evidence May. 28 2024

Committee: Public Accounts Committee

Found: HMRC0016 - HMRC customer service ICAEW: The Institute of Chartered Accountants in England and Wales Written

Select Committee
The Low Incomes Tax Reform Group (LITRG)
 HMRC0015 - HMRC customer service

Written Evidence May. 28 2024

Committee: Public Accounts Committee

Found: HMRC0015 - HMRC customer service The Low Incomes Tax Reform Group (LITRG) Written Evidence