"My Lords, the noble Lord is absolutely right that this was discussed by the Public Accounts Committee last year. Following that, and the assurances we got before it went live, the Paymaster-General met with Capita and it confirmed 194 full-time equivalent staff put in place to mitigate delays in automation …..." Baroness Anderson of Stoke-on-Trent - View Speech
"My Lords, I think many of us have had different experiences with Capita in different contracts over time. I fear that I may be on the record not calling it “Capita” in other parts of Parliament. Specifically, noble Lords may be aware that the Public Accounts Committee in the other …..." Baroness Anderson of Stoke-on-Trent - View Speech
"My Lords, it might be helpful if I lay out what the Government are doing. I know that many Members of your Lordships’ House may have been contacted for details, not least because they may be members of this scheme. If there are specific concerns or cases that people have …..." Baroness Anderson of Stoke-on-Trent - View Speech
"My Lords, the service being experienced by some members of the Civil Service Pension Scheme is totally unacceptable, and I apologise for the distress caused to members. We have established a recovery taskforce led by HMRC’s Second Permanent Secretary and have deployed a 150-person government surge team to help to …..." Baroness Anderson of Stoke-on-Trent - View Speech
"The noble Lord is absolutely right and there are various mechanisms being put in place, not least the call centre, which people should be able to access. I want to touch on something explicitly because the noble Lord has raised an important point. Some of the most heartbreaking issues that …..." Baroness Anderson of Stoke-on-Trent - View Speech
"I want to be very clear that this was a contract signed by the noble Baroness’s Government in 2023, and we are now managing the contract that they signed. As regards where we are in holding Capita to account, we have withheld £9.6 million in transition payments up until this …..." Baroness Anderson of Stoke-on-Trent - View Speech
"With regard to Fujitsu, I think the noble Baroness will be aware that there are ongoing issues that relate to the Horizon scandal. With regard to Capita, there are two companies at play here: the company and whether it fulfilled its responsibilities for the previous provider and what Capita actually …..." Baroness Anderson of Stoke-on-Trent - View Speech
"I can reassure the noble Baroness that, as part of the recovery taskforce timetable, we expect that the online portal will be up and running in its completion at the end of next month. By the end of this month we are prioritising dealing with the people who cannot access …..." Baroness Anderson of Stoke-on-Trent - View Speech