Rail Fares

Baroness Butler-Sloss Excerpts

Thursday 18th September 2025 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

I thank my noble friend. It is right that there is compensation. The rates vary and the system of paying it is complex; for example, if you have bought your ticket from a third-party ticket retailer, it is sometimes not easy to get your money back through Delay Repay. We know that we need to address all those things. In the end, GBR will be operating the public sector railway, and therefore the system for people to make claims will inevitably be simplified.

[Baroness Butler-Sloss (CB)]

My Lords, as a general South Western Railway passenger, it used to take three hours for me to get to Devon, but it now takes just under four. I now go by GWR, which takes two hours and 10 or 20 minutes to get to roughly the same area. I absolutely do not understand why something cannot be done to deal with South Western Railway, a point already raised by the noble Baroness, Lady Pidgeon.

[Lord Hendy of Richmond Hill (Lab)]

I think the noble and learned Baroness is referring to the Salisbury to Exeter line, which has a long history. It was built cheaply to compete with Great Western Railway. The cuttings are steep and the tunnel portals are surrounded by earth, but, sadly, this summer journey times have been extended due to soil moisture deficit, which is a modern problem. The management of SWR has every intention of getting back to the normal timetable, but they must operate the railway safely in the meantime. I would be very happy to introduce the noble and learned Baroness to the new managing director, so he can explain that to her himself, because he is responsible for both its operations and its infrastructure.