Civil Aviation (Consumer Protection and Regulatory Reform) Bill [HL]

Debate between Baroness Grey-Thompson and Lord Moylan

Report stage
Monday 13th July 2026 Lords Chamber

[Baroness Grey-Thompson (CB)]

My Lords, I will speak in support of Amendment 6, to which my name is attached, and the amendments in the name of the noble Baroness, Lady Brinton. As noble Baroness, Lady Kennedy, said, I chaired the Aviation Accessibility Task and Finish Group

Those who have allergies do not easily fit into the current system of support going through airports. While it is better understood in the outside world, I think that within the aviation industry there is still a very long way to go. This is a case which is literally life and death. As the noble Baroness, Lady Kennedy, said, we have to ensure that people are able to travel safely and easily. I very much look forward to the Minister’s explanation of government Amendment 19. As the noble Baroness, Lady Brinton, said, to some extent it crosses into the next group.

Since our last debate, I have been contacted by several people who have been separated at the airport from the people they need around them. There was one instance where a young woman was separated from her family. She can communicate only by an iPad and needs family support to operate it. She was left in an absolutely terrifying situation, where she felt she had all her communication ability taken from her. We cannot continue to let that happen. It simply needs a little bit of empathy, some support and thinking differently about how we do this, because it is about getting people on and off aircraft as easily as possible.

As the noble Baroness, Lady Brinton, said, we have to look at lived experience. Organisations will contribute towards the consultation, but we need to listen to some of the absolutely horrendous experiences that disabled people have; they do not complain because it is too difficult to do so—which fits into the next group. We do not get to hear about some of those stories and those cases, until we actually sit in your Lordships’ Chamber. I support the amendments in this group and look forward to the Minister’s response.

[Lord Moylan (Con)]

My Lords, if the House will indulge me, I will speak now rather than at the end of the debate, because I have amendments in this group and other noble Lords may wish to comment on them after I have spoken to them.

Before I come to those amendments, I will briefly refer to two others. First, I express my support for the amendment tabled by the noble Baroness, Lady Kennedy. I am pleased that she seems to have reached an accommodation with the Government.

Secondly, Amendment 71, in the Minister’s name, removes the cap on compensation for loss of wheelchairs. However, it is important to note that, as I understand it, this applies only to domestic flights. The reason it has no international effect is that matters such as compensation are subject to an international agreement administered by the ICAO, which is based in Montreal, and would, I suspect, require all parties, or at least a majority of parties to the treaty, to make that amendment. I want to hear that the Government will make this a priority and a commitment on their part. Even though it might take 20 or 30 years to persuade everyone to change their mind, I want this to be a goal for the Government and for it to be on their agenda at every meeting of the ICAO until, gradually, things are chipped away at and they get somewhere in the course of time. Unless the Government start, they will never get there, so it would be very good to hear the Minister say that he is going to start.

I have three amendments in this group. The noble Baroness, Lady Grender, in saying that she could not support my Amendment 4, somewhat gave the impression that I had invented the target of reducing the costs of regulation on business by 25%. That is the Government’s target. The only purpose of my amendment is to oblige the Government to achieve their own target in the aviation sector. If the Government say they do not want to accept the amendment—I understand that Governments do not like having their hands tied—will they at least say that that is still their target? Will they say that it is the policy of Ministers to make that reduction in the aviation sector, that civil servants in the Department for Transport are under clear instructions to achieve and deliver that reduction in costs, and that the Civil Aviation Authority will have it as a primary objective? If they did, I would regard the purpose of my amendment as having been met. I hope the Minister will say that.

My other two amendments are technical. Amendment 21 would amend Amendment 19, in the Minister’s name, by deleting one word from it. The effect of Amendment 19 is to require consultation. It is a good amendment and I welcome it; it responds to the debate we had in Committee. It requires consultation by the Secretary of State when exercising his powers under Clause 1. However, it goes on to say that this obligation to consult relates only to matters in subsection (3), paragraphs (a) to (e). It is only those matters that arise under the subsection that are the subject of consultation.

Cunningly, I noticed that if you take out “concerning” and replace it with “not excluding” then you would bring the whole of Clause 1 into scope, allowing the Government to consult on other matters that are dealt with by the clause, not simply those mentioned here. That would be an improvement to the Minister’s amendment. It would not in any way damage or wreck the Minister’s amendment but would welcome and try to improve it. My amendment would allow the Government to keep their focus on the five items mentioned in Amendment 19 but would provide the scope and a statutory basis for consulting on the other matters as well. I hope the Minister will be willing to accept it.

My Amendment 26 might be regarded as slightly more controversial. It relates to government Amendment 24 and proposes the deletion of “in particular”. The noble Baroness, Lady Brinton, has an amendment in relation to this government amendment, which she has already spoken to. I will explain what I am trying to achieve. The amendment puts clear blue water between me and what the noble Baroness, Lady Grender, said in her opening remarks. The thrust of her argument is that there should be no regression from standards for consumer protection in the future—bear in mind that this whole argument is about consumer protection. That is a very bad principle.

This new clause effectively introduces what the noble Baroness is looking for, in that it is a non-regression statement on consumer standards. It then says, “In particular … disabled persons”, but it actually covers everybody, because disabled people are picked out only “in particular”. I do not think we should introduce a non-regression standard. It is simply the case that what counts as consumer protection changes over time and things that might be important to consumers now might be less important in the future. If we had non-regression of safety standards, we would still have men with red flags walking in front of motor cars, but things change and things are adapted. What matters to consumers also changes, and sometimes trade-offs are necessary.

The effect of removing “in particular” from the Government’s amendment would be to retain the non-regression clause in respect of disabled people—and having listened now and in Committee to the noble Baronesses, Lady Brinton and Lady Grey-Thompson, I have no hesitation about the rightness of doing that—while removing the effect of a non-regression clause in relation to those who are not disabled.

Although that means that I disagree with the noble Baroness, Lady Grender, that is what political difference is all about. We are in favour of a commercial and flexible approach to aviation, which is, after all, one of the few genuinely private and successful enterprises that we have in this country.