Violence Against Retail Workers

Baroness Hazarika Excerpts

Tuesday 14th July 2026 Lords Chamber

[Lord Hanson of Flint (Lab)]

The noble Baroness is absolutely right. It is not acceptable and should be looked at. The legislation covers those potential online threats in other areas, but the bottom line, going back to my noble friend’s Question, is that we are asking shop workers to uphold sales of cigarettes, alcohol, solvents and a whole range of other things and to help prevent people walking into a store feeling that they can steal something with no recourse whatever. We are trying to say through policing, the legislation that we have passed and support for the type of areas that the noble Baroness has mentioned that shop theft—I will not call it “shoplifting”—is unacceptable. We need to drive it down.

[Baroness Hazarika (Lab)]

My Lords, I thank my noble friend for the work that he has done on this and for taking the time to come to Brixton recently to meet shop workers in my community, many of whom told him some harrowing stories of the violence that they have faced. He heard that a small number of relatively persistent shop offenders are responsible for quite a lot of the theft. What work has been done to target those persistent offenders and what role can technology play, particularly facial recognition technology?

[Lord Hanson of Flint (Lab)]

My noble friend is right. I was pleased to visit Brixton with her some months back to look at this issue and to see the impact of shop theft on a range of shop owners. We have given additional resources to specific police forces, including the Met, to deal with town centre disturbances and shop theft. That operation is ongoing. The Policing Minister in the Home Office chairs a regular meeting with the lead chief constables on this matter. We have also put great emphasis on looking at the range of other issues, including facial recognition for persistent offenders. There has been a consultation on that recently, which we intend to respond to shortly. Overall, if there are persistent offenders, we have a range of mechanisms, including those passed through the Crime and Policing Act, such as respect orders banning people from particular areas of a community. I hope that the full force of all those will further reduce this plague.