Civil Aviation (Consumer Protection and Regulatory Reform) Bill [HL]

Baroness Kennedy of Cradley Excerpts

Report stage
Monday 13th July 2026 Lords Chamber

[Baroness Kennedy of Cradley (Lab)]

My Lords, in speaking to my Amendment 6, I declare my interest as chief operating officer of Natasha’s Foundation, the UK’s food allergy charity. I thank the noble Baronesses, Lady Grey-Thompson and Lady Brinton, for adding their names to the amendment and the noble Lord, Lord Moylan, for his support on this issue.

As we discussed in Committee, there are far too many barriers to air travel for people with medical conditions, non-visible disabilities and allergy—in particular, food allergy. Amendment 6 asks the Government to recognise this and to ensure that these passengers are covered by the Bill so that they can travel more safely, more easily and with greater confidence. The Government have rightly said that aviation must be accessible to all passengers, and all noble Lords will welcome that.

However important statements of intent are, it is action that matters. Although it is not perfect, that is why I support government Amendment 19, as it should put in place the building blocks for action by the Government that should lead to action by the aviation industry. In supporting it, I want to press my noble friend Lord Hendy of Richmond Hill on four areas. The first is the timeframe for the consultation. I strongly support Amendment 20 from the noble Baroness, Lady Brinton, which would remove what I might call the “We are able to drag our feet” caveat—my words, not the noble Baroness’s. The consultation in Amendment 19 does not have to start for a year and could last for years. The caveat risks giving the impression that the Government intend the consultation to take a long time. I am sure that is not the intention. Therefore, can my noble friend Lord Hendy indicate how long the Government expect the consultation to take and commit to a meeting two months after Royal Assent so that officials can update all interested noble Lords on their plans?

Secondly, and I am sure other noble Lords will echo this, can my noble friend outline how the consultation sits alongside the excellent work of the Aviation Accessibility Task and Finish Group chaired by the noble Baroness, Lady Grey-Thompson? That group met for many months and brought together people with disabilities and medical conditions, including allergy, consumer representatives and the airline industry. Its final report made 19 practical recommendations. The implementation of those recommendations must continue at pace. Many do not require legislation. They require clear guidance, effective policy and willingness from the airline industry to deliver that change. To that end, will my noble friend Lord Hendy arrange a meeting for noble Lords with the co-chairs of the Aviation Accessibility Implementation Group to discuss what can be done now, without waiting for legislation, to improve air travel, especially for passengers with allergy?

Thirdly, from recent conversations with officials and other legal professionals, it is clear that the interaction between the Equality Act and aviation-specific regulation is complex. Regulation 1107 covers disability assistance in air travel, while the Equality Act may apply to allergy and other medical conditions that fall outside that regulation. For example, an airline’s allergy policy could potentially amount to indirect disability discrimination or a failure to make reasonable adjustments if it places passengers with allergy at a particular disadvantage without objective justification. The legal position for passengers and airlines needs clarification. I ask my noble friend Lord Hendy to seek that clarification from the relevant Ministers on how the Equality Act applies to air passengers with allergy and other medical conditions. If there are gaps between the two legal frameworks and legislation is needed to provide greater clarity or protection, can my noble friend confirm that this will fall within the scope of the consultation under Amendment 19?

Finally, I thank my noble friend Lord Hendy for writing to the FSA to clarify the application of Natasha’s law to airlines. When a response is received, whatever the answer, further discussion will be inevitable. If the food labelling rules do not apply, we need to understand why and whether there is a gap to close. Again, I hope that will be part of the consultation under Amendment 19. However, my hope is that they apply, and therefore we need to understand how the FSA, the CAA, passengers and allergy charities can help ensure the rules are properly applied. I therefore hope that my noble friend will be willing to convene a meeting with interested noble Lords, the FSA and other relevant organisations on Natasha’s law and airlines.

Amendment 6 is about ensuring that passengers with medical conditions, including allergy, are not invisible within the aviation accessibility framework. I welcome the progress we have made, both inside and outside the Chamber, and the government amendments in this group. I look forward to my noble friend Lord Hendy’s assurances on the four points I have raised.

[Baroness Brinton (LD)]

My Lords, I am grateful to the Deputy Speaker for pointing out that Amendment 25 appears in both this group and the next. I plan to speak to it in the next group. I had hoped that the Minister, the noble Lord, Lord Hendy, might have spoken to his Amendment 18 and to his Amendment 19, to which I have tabled amendments in the next group, in which the noble Baroness, Lady Grey-Thompson, also has amendments. Since that has not happened, I will speak to my amendments to his amendments in this group, although I may also briefly cross-reference them in the next group. But it would be unfortunate if they were debated completely separately.

I thank the noble Baroness, Lady Kennedy of Cradley, for her contribution, and I absolutely support everything that she said. I have seen the consequences at a Lib Dem party conference event where there had been some nuts, not at that event but in the same room at a previous event, and a person reacted very badly. Clearly, Natasha’s law must be implemented and, if the current regulations do not do that, there must be further regulations to make sure that that happens.

I have one amendment in this group, Amendment 22, which seeks to ensure that a disabled or elderly person who travels with a carer is not separated from their carer while they are receiving assistance at the airport. I echo the points made by my noble friend Lady Grender on the importance of how we treat carers more generally.

Since Committee, this issue was brought home to me particularly a fortnight ago in Heathrow terminal 2, where a very elderly couple were waiting. She was in a wheelchair; he was not. They were both concerned about their journey. They were told by the assistance person, in somewhat terse terms, that the assistance person could not take both of them through together, and so the husband had to go back and make his own way through security on his own. He was not even given the usual option of following behind. His wife looked very distressed by this, and he had to reassure her that he would see her in a few minutes. Such behaviour by the assistance staff was uncalled for. The staff member did not even ask whether the husband was able to go through security on his own; nor did she ask whether the wife was okay with that. Had one of them had memory loss—and I suspect that one of them had—this would have been really distressing and difficult. The staff member saw only a wheelchair and an excess person trying to streamline their journey. That is why Amendment 22 is important.

I noticed something else in the “cripple ghetto” in Heathrow terminal 2—I steal the term used by the noble Baroness, Lady Grey-Thompson, but anyone who goes to the assistance area, which I think is a temporary area, knows exactly what it is like. To talk to people waiting there, people have to talk round corners, which is not very clever. More importantly, there is not one space for a wheelchair; I thought that I had found one, and sat there, and then watched as wheelchairs without people in them were wheeled past me and over my toes on one occasion. It was actually the route for other wheelchairs, not mine.

All of this fits very much with my noble friend Lady Grender’s concerns, in Amendments 8, 10 and 11, about people with care-giving duties being provided a remedy for a particular journey through an airport. As I have said, assistance staff should not make assumptions about the non-physically disabled person travelling as a carer.

The Minister’s Amendments 18 and 19 set out the arrangements for a consultation on the protections that should be in place for people with disabilities, reduced mobility and nut allergies, and who should be doing what. Again, I am very grateful for his response on this between Committee and Report. However, as he knows, I have some very specific concerns about the wording, which I raise in Amendments 20 and 23, which seek to amend his Amendment 19, and Amendment 25, which seeks to amend his Amendment 24.

Amendment 20 proposes to leave out the words in brackets at the end of subsection (1) of the new clause inserted by Amendment 19, which state

“(but the Secretary of State need not complete the process within that period)”.

I think that is a real threat that the whole process might be thrown into the long grass, and I hope that the Minister can reassure me that that is not the case.

Amendment 23 seeks to amend subsection (4)(c) of the new clause to be inserted by Amendment 19, by leaving out the word “or”, which appears at the end of line 26, and replacing it with “and”. Retaining “or” would mean that a Secretary of State could choose either not to consult groups representing disabled passengers or not to consult the individual passengers themselves. It may be that consultation needs to cover the lived experience of individuals as well as hearing from the strengths that are available from disability groups. It would be a shame if that were really “or”; let us hope that “and” is possible.

--- Later in debate ---

[Baroness Brinton (LD)]

My Lords, I am grateful to the Minister and his officials, who have met with us to discuss issues relating to standards to provide assistance to disabled people throughout their journey and why this desperately needs to be remedied formally. I signed Amendment 5, tabled by the noble Baroness, Lady Grey-Thompson, which specifies a minimum standard for training and service delivery.

I have spoken at length, not just in Committee and at Second Reading but on other Bills and in other debates, about the different approaches taken to the batteries in a wheelchair when you get to check-in. That is one of the areas on which there really needs to be training. When check-in staff do not understand the difference between lithium batteries, which you can and must carry on yourself, and acid batteries—I have two bus batteries on my chair—then you have got a problem, because you cannot have a sensible conversation. That sort of training is vital. Part of the problem is that the moment you start to very politely question the person who is asking, you are deemed to be a trouble-maker and everything goes downhill from there.

It is part of most disabled travellers’ experience to be told repeatedly that they are wrong. I have absolutely found this, even when I was last at Heathrow, a fortnight ago. Staff just knew better until I produced the IATA regulations and showed them chapter and verse on batteries, at which point they had the grace to apologise— but sometimes, they have not done so. I may be very odd, but I always have a copy of the IATA regulations with me.

Amendment 5 would ensure transparency in service delivery, through

“the collection and publication of data regarding … damage”

done to

“mobility aids … and medical and life-sustaining equipment”.

I pick up on the point I made in Committee, when I laid amendments to formalise an informal arrangement for the UK Government’s role in ICAO, which was mentioned in the previous group. It is absolutely vital that the Montreal agreement is reviewed and that the responsibility for regulations is removed from IATA. I find it mind-numbingly astonishing that the trade association for the aircraft carriers is also responsible for the regulations. In no other area would we allow that to happen. ICAO has a key role. I am sorry that it has felt that it did not need to push to act as anything more than a support group for disgruntled people. It needs to go further. It is vital that the Montreal agreement is reviewed and that responsibility for regulations is taken away from IATA.

Finally, Amendment 25 seeks to amend the Minister’s Amendment 24 in this group on matters to which the Secretary of State must have regard. Lines 5 and 6 of the Minister’s amendment refer to

“the desirability of strengthening the rights of persons who purchase or use air transport services”.

We had this debate before, but I know that the Minister will respond to this amendment. I am really concerned; the word “desirability” is or should be redundant. At worst, it weakens the position of disabled passengers, because it sets disabled rights in the wider context of everyone who purchases or uses transport services. As I said earlier, that is dangerous, and I hope the Minister will really try to remedy this. I am worried that it will create a worse problem than we have now—and what we have now is not good enough.

[Baroness Kennedy of Cradley (Lab)]

My Lords, I rise briefly to support Amendments 5 and 9, to which I was delighted to add my name.

In truth, we live in an era of rapidly advancing technology, when other industries are bending over backwards to ensure their staff are trained to deliver a high level of quality service with an attitude of respect, and when digital means of communication are being used in abundance to ensure that customers have information that is clear and easily accessible. It is shocking to me that an amendment like this is necessary to ensure that the aviation industry steps up and does what should be standard practice to support disabled people—but it is necessary. The reality is that services for, and the treatment of, disabled people in the aviation industry are woefully inadequate—and they do not have to be. We know the issues and we know what needs to change. We now need to find the legislative framework to deliver that change. I look forward to the Minister’s reply.

[Lord Blencathra (Con)]

My Lords, I will speak to Amendment 5; it is the only amendment to which I shall speak on Report.

I can tell the House that I have now beaten Frank Gardner’s record for being left on a plane. On 24 June, my flight back from Basel left the city 45 minutes late. We touched down at exactly 9.10 pm at Heathrow. At 9.15 pm the plane came to a stop, the seat-belt signs were switched off and we were parked somewhere out in the sticks. The pilot said that the buses had not arrived yet and would arrive in a few minutes. The first bus arrived 20 minutes later at 9.35 pm. The high-lift wagon to take me and other disabled passengers off did not turn up until 9.50 pm, but it turned up simultaneously with the food wagon. Since the plane was on a turnaround for Budapest, the food wagon was given priority over getting the crippled passengers off. So, at 10.05 pm, I and others were taken off in the high-lift wagon. At 10.12 pm, my wheelchair was loaded. Then we set off on a 15-minute magical mystery tour around various tunnels at Heathrow. At 10.25 pm, I was deposited at a door in terminal 5, and at exactly 10.30 pm I got to passport control. Things then speeded up considerably—but after all that delay, my luggage was still delayed.

That is one example—I have a few more I want to give to the Minister—to show that there are two things in this amendment that are essential: training, and returning the wheelchairs and the bodies to the aircraft door or to where they are supposed to go. I say to my noble friends on the Front Bench: I am not calling for some massive, gold-plated regulatory regime that will bring up costs; I am calling for some of the current law to be enforced and for improvements to be made. Of course, I accept that it will make no difference if we pass some gold-plated regulations here, because the cartel of airline operators that run IATA will simply not adopt it anywhere else in the world.

I will begin with training. I serve on the Council of Europe, and for the past 15 years I have had hundreds of check-ins at countries all over Europe. There has been one occasion only, and it happened last month at Heathrow, where the guy at the BA check-in desk actually had, for the first time ever, the information I supplied at least 48 hours beforehand. Every other time you send the information to airlines—the size of your chair; the weight of the chair; the batteries; blah, blah, blah—when you get to check-in, they do not have it on their computer. Then you get asked questions again and again—and the noble Baroness, Lady Brinton, is right that they are about batteries, batteries, batteries. They are of course right to be paranoid about lithium batteries: if you put a lithium battery in the hold, whether in a wheelchair or in your phone, it is highly dangerous. But there are two types: lithium batteries, which are removable, and all the other bolted-on batteries—the lead acid ones, including the sealed lead acid ones, and the sealed non-spillable ones—which are not removable.

So they ask you, “Is it lithium?”, and you say, “No, it’s not”. Then, “Can you remove it?”, and, “Well, no, you only remove lithium batteries; you don’t remove these”. “But surely you could remove it”; “No, you can’t remove it”. Luckily, one’s wife says, after those questions have been asked 20 times, “Keep your temper; stay nice”—and, on most occasions, I have managed to do so. There is no point getting aggressive, because they have not been trained. I say to the Minister: that is the vital thing—for God’s sake, make sure the airlines tell them about the batteries.