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Written Question
Tell Us Once Programme
Monday 10th March 2025

Asked by: Baroness Taylor of Bolton (Labour - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what assessment they have made of the efficiency and effectiveness of their Tell Us Once service.

Answered by Baroness Sherlock - Minister of State (Department for Work and Pensions)

Since its launch in 2011, the Tell Us Once service has assisted over 5.2 million families. We monitor the number of notifications generated and the time it takes for recipient organisations to open them, ensuring that notifications are received and acted upon promptly.

We work closely with service delivery partners to ensure the service meets citizens' expectations. The most recent monthly internal evaluations of customer feedback show a satisfaction score of 4.6 out of 5 for the online service.

Speech in Lords Chamber - Wed 09 Apr 2014
Housing: Discretionary Housing Payment

"Will the Minister answer the question posed by my noble friend about the number of evictions? Does he know the number, and does he care?..."
Baroness Taylor of Bolton - View Speech

View all Baroness Taylor of Bolton (Lab - Life peer) contributions to the debate on: Housing: Discretionary Housing Payment
Speech in Lords Chamber - Mon 20 May 2013
Mesothelioma Bill [HL]

"My Lords, I think—I certainly hope—that every speaker in the debate will welcome the introduction of the Bill. I acknowledge and pay tribute to those who have worked so hard to get us to this stage, including the Minister and, obviously, my noble friend on the Front Bench, who has …..."
Baroness Taylor of Bolton - View Speech

View all Baroness Taylor of Bolton (Lab - Life peer) contributions to the debate on: Mesothelioma Bill [HL]