NHS: Violence Against NHS Staff

Baroness Watkins of Tavistock Excerpts

Monday 2nd March 2026 Lords Chamber

[Baroness Merron (Lab)]

That is a terrible thing that the noble Lord reports, and I appreciate him drawing your Lordships’ House’s attention to it. I can only reiterate the unacceptability of growing violence, bullying and harassment towards staff. Our work is to retain, recruit and get the best out of staff—I know this is a matter of interest to noble Lords—but we cannot do that in this environment. It is absolutely key that staff do not just feel safer but are safer in the workplace.

[Baroness Watkins of Tavistock (CB)]

My Lords, when working as a district nurse in 1981, I worked with an elderly male patient who had a rat in a cage as a pet. I made a rookie mistake that I would not make now: I said I was frightened of it. The next time I visited, when I drew back his bedclothes to give him a bed bath, the rat leapt out at me. I just draw attention to that, but can the Minister explain how and what statistics are kept on the sickness and absence of healthcare workers who work in the community as a result of physical and psychological aggression from patients?

[Baroness Merron (Lab)]

Again, I am very sorry to hear of the experience that the noble Baroness had and should not have had. Sadly, I am sure that she was not—and is not—alone in having had such experiences. We have zero tolerance towards violence, bullying and intimidation, and I would regard that as being an instance of that. We need to improve our data and our recording. We are developing a common reporting framework for violence prevention and reduction which will support the adoption of more consistent approaches to dealing with it and improve comparability across not just systems but services. The noble Baroness’s point about community-based violence is as valid as points about hospital-based violence: violence is unacceptable wherever it is.