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Speech in Lords Chamber - Thu 24 Sep 2020
Health Protection (Coronavirus, Restrictions) (Blackburn with Darwen and Bradford) Regulations 2020

"My Lords, I absolutely understand the need for stricter regulation in these badly hit areas, but as the noble Lord, Lord Hunt, has just pointed out, they do not appear to be working. That may be because of failings with test and trace—I am sure that the Minister will respond …..."
Baroness Wheatcroft - View Speech

View all Baroness Wheatcroft (XB - Life peer) contributions to the debate on: Health Protection (Coronavirus, Restrictions) (Blackburn with Darwen and Bradford) Regulations 2020
Speech in Lords Chamber - Mon 21 Sep 2020
Covid-19 Update

"My Lords, we know that Covid attacks the most vulnerable in society so, while I sympathise with the noble and gallant Lord, Lord Craig, I wonder whether the Minister sees merit in sending a clear message to those over 70 or with underlying conditions that they should consider isolating. This …..."
Baroness Wheatcroft - View Speech

View all Baroness Wheatcroft (XB - Life peer) contributions to the debate on: Covid-19 Update
Speech in Lords Chamber - Fri 18 Sep 2020
Health Protection (Coronavirus, Restrictions) (No. 2) (England) (Amendment) (No. 2) Regulations 2020

"My Lords, I echo the remarks of noble Lords who queried the point of having such retrospective debates. Many of the public, who already feel confused, would be even more confused if they were to listen to our activities this morning. And is it surprising that the public is confused, …..."
Baroness Wheatcroft - View Speech

View all Baroness Wheatcroft (XB - Life peer) contributions to the debate on: Health Protection (Coronavirus, Restrictions) (No. 2) (England) (Amendment) (No. 2) Regulations 2020
Speech in Lords Chamber - Thu 10 Sep 2020
Covid-19 Update

"My Lords, given that there have been hardly any tests available to Londoners for at least the last four days, and probably much longer, can the Minister say what belief we should have in the statistics for the prevalence of the virus in the country, and in particular in London? …..."
Baroness Wheatcroft - View Speech

View all Baroness Wheatcroft (XB - Life peer) contributions to the debate on: Covid-19 Update
Speech in Lords Chamber - Thu 03 Sep 2020
Health Protection (Coronavirus, Restrictions) (England) (No. 3) Regulations 2020

"My Lords, I thank the Minister for his clear explanation of the regulations. Clearly it is right that local authorities have these powers, but as he said, local intelligence is key to decision-making in coping with this pandemic. In 2018, with the horrific Novichok poisonings in Salisbury, we saw that …..."
Baroness Wheatcroft - View Speech

View all Baroness Wheatcroft (XB - Life peer) contributions to the debate on: Health Protection (Coronavirus, Restrictions) (England) (No. 3) Regulations 2020
Speech in Lords Chamber - Thu 25 Jun 2020
Health Protection (Coronavirus, Restrictions) (England) (Amendment) (No. 3) Regulations 2020

"My Lords, I welcome the regulations as a step in the right direction, but I wonder about the logic that is driving the changes. For instance, Primark could open before zoos could. That seems strange.

There is a question that I have asked twice in the Chamber; on both occasions, …..."
Baroness Wheatcroft - View Speech

View all Baroness Wheatcroft (XB - Life peer) contributions to the debate on: Health Protection (Coronavirus, Restrictions) (England) (Amendment) (No. 3) Regulations 2020
Speech in Lords Chamber - Mon 08 Jun 2020
National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) (Amendment) Regulations 2020

"My Lords, I thank the noble Lord, Lord Hunt, for securing this timely debate. The noble Baroness, Lady Wilcox, just referred to the fact that, in his first speech as Prime Minister, Boris Johnson promised that he would “fix” the social care issue “once and for all”. That is an …..."
Baroness Wheatcroft - View Speech

View all Baroness Wheatcroft (XB - Life peer) contributions to the debate on: National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) (Amendment) Regulations 2020
Speech in Lords Chamber - Tue 19 May 2020
Covid-19: Response

"My Lords, the public might find it easier to stick within the rules now governing our life with coronavirus if they understood the logic. Therefore, can the Minister explain the logic or the science behind the fact that a household consisting of my son, his wife and their daughter can …..."
Baroness Wheatcroft - View Speech

View all Baroness Wheatcroft (XB - Life peer) contributions to the debate on: Covid-19: Response
Speech in Lords Chamber - Tue 12 May 2020
Health Protection (Coronavirus, Restrictions) (England) Regulations 2020

"My Lords, we were not equipped to cope with the pandemic when Covid-19 hit. Despite the shortcomings identified in 2016 and the inevitability of such a viral attack, we had pitifully few intensive care beds and a dearth of PPE, so the lockdown was necessary to enable the NHS to …..."
Baroness Wheatcroft - View Speech

View all Baroness Wheatcroft (XB - Life peer) contributions to the debate on: Health Protection (Coronavirus, Restrictions) (England) Regulations 2020
Written Question
Patients: Surveys
Tuesday 24th February 2015

Asked by: Baroness Wheatcroft (Crossbench - Life peer)

Question to the Department of Health and Social Care:

To ask Her Majesty’s Government what is the annual cost to the National Health Service of the customer satisfaction surveys conducted by text message; and to what use the results of such surveys are put.

Answered by Earl Howe - Shadow Deputy Leader of the House of Lords

A range of surveys are conducted to understand the views and experience of those using NHS services. The National Health Survey patient experience survey programme uses a postal methodology and does not currently involve text messaging.

The NHS Friends and Family Test (FFT) is not a traditional customer satisfaction survey, but provides continuous opportunities for near real-time feedback from patients about their experience of care and treatment. Healthcare providers can provide a feedback collection method that suits them. Most use low-cost paper feedback forms and collection boxes but some use text messaging. NHS England does not gather information on the cost of this.

FFT provides a rich source of patient views that has proved valuable in making improvements to local services.