Subscription Contracts: Right to Cancel

Lord Grayling Excerpts

Tuesday 2nd December 2025 Lords Chamber

[Lord Leong (Lab)]

My noble friend is absolutely right. As it stands, all consumers are protected under the consumer contracts regulations, which basically allow consumers to have that cooling-off period if they subscribe to a service online. The Act extends that to subscription in person so that consumers will be protected under this legislation.

[Lord Grayling (Con)]

My Lords, I declare an interest as a trustee of the National Portrait Gallery. This issue is particularly important as last week’s Red Book shows that the DCMS’s budget is going to fall in the latter part of this decade. This means that public institutions will be under greater financial pressure. The last thing they need, therefore, is an issue of this kind. I offer my support to my noble friend and urge the Minister to do everything he can to get rid of this anomaly.

[Lord Leong (Lab)]

I thank the noble Lord for that. It is precisely what we are doing. We are taking our time to consider the consultation and we are analysing the responses. We must get this right. As I said, charities have to comply with current consumer protection regulations. As it stands, most charities, perhaps because they do not understand the implications of the Act, have been claiming gift aid, even though their membership may be for a provision of services. We need to ensure that HMRC and the DCMS work through the technicalities so that we are not caught in the loophole that the noble Lord mentioned.