Renters’ Rights Bill

Earl of Erroll Excerpts

Tuesday 6th May 2025 Lords Chamber

[Baroness Thornhill (LD)]

My Lords, I rise to give my support for Amendments 134 and 135 in the names of my noble friend Lady Janke and the noble Lords, Lord Black of Brentwood and Lord Best, who, in his usual style, has added some quality dimensions to this discussion. The noble Lord, Lord Cromwell, has given his usual nudge about something we might have forgotten.

In short, these amendments offer a simple, cost-neutral solution to a growing problem. Too many renters are still denied access to fast, reliable broadband, and there is a real risk of growing the digital divide as a result. The ability to work remotely and to access education and vital public services are basic needs in the modern world. Reliable broadband is not a luxury; it is a necessity as fundamental as water or electricity in our lives today, yet over 900,000 households are being left behind. This is often simply because, as has been said clearly, landlords are hard to reach for requests for fibre installation or are just not bothered. These amendments would introduce a clear, fair process, ensuring that tenants could request full-fibre broadband and receive a timely response. This is not about forcing landlords to pay but removing a passive barrier that is harming renters’ access to full-fibre broadband.

It is good to know that these measures are backed by many organisations, such as Generation Rent and the Good Things Foundation, and offer a cost-neutral way for the Government to improve digital inclusion, particularly for low-income renters. Importantly, yes, landlords benefit too, with fibre infrastructure clearly adding a long-term rental value to their properties.

This is a fair and practical step to connect more people and strengthen our digital infrastructure, so we strongly support these amendments—no surprise there—and urge colleagues to do the same. We look forward to the Minister’s response.

[The Earl of Erroll (CB)]

My Lords, I will say a few words, particularly in response to the comments of my noble friend Lord Cromwell about loading costs on to the landlords. The problem is that, if you are in the countryside, they want to charge a huge amount to get it to you. We have one or two cottages and, to get a fibre cable out to us, we were being quoted £15,000 at one point. We would be connecting about five properties at the end of it—rented properties and another house. The other complication is that, if one of them is a business, for example, there are different rules on what they are allowed to charge. A lot of this is in the original regulations telling BT and the other networks what they had to do, particularly when BT was trying to block other people having access to the houses. There are a lot of unfairnesses in the legislation, which Ofcom never dealt with properly. I am not sure where it has got to now, but there are lots of little wars going on.

It can be very expensive: it is not just a matter of connecting something to a roadside, as it is in the city. If you are going to be running it half a mile or so, you will find that you can be loaded with enormous costs, and that they want five-year leases and so on. Sometimes, you can tell that the price will be slashed soon, because they suddenly make a big sales pitch, trying to get you to take on a five-year commitment to five grand a year; that is the best sign that they are about to roll it out in a couple of years’ time. So things are not quite as simple as they seem.

[Lord Jamieson (Con)]

My Lords, I thank the noble Baroness, Lady Janke, for bringing Amendments 134 and 135 to the attention of the Committee today. These rightly highlight the growing importance of fibre-to-premises broadband and the many benefits that come with high-speed internet connectivity.

In today’s world, where remote working has become increasingly common and where online applications are used to complete everyday tasks such as banking, a fast, reliable internet connection is essential. Applications that require real-time communication, such as Zoom and Microsoft Teams, not to mention watching the odd video, depend on high-speed connectivity to function effectively. For the working day to run smoothly, a strong and stable connection is essential.

We are all familiar with the dreadful “buffer face”, that puzzled expression we adopt as we wait for our devices to respond. What should be a simple task can become an exercise in frustration, all because of poor internet infrastructure. As many noble Lords have mentioned, a large group of people are excluded because of a lack of fast fibre.

Fibre to the premises is a significant step forward. It is far less susceptible to weather-related interference, and it offers future-proof capabilities. We are supportive of ensuring everyone has access to such high-speed broadband, and it is essential if we are to have a successful, dynamic and modern economy.

However, there is a need to consider some of the complications, as the noble Lords, Lord Best and Lord Cromwell, and the noble Earl, Lord Erroll, have pointed out. As the noble Earl said, rural broadband is a big issue: while many broadband providers offer contracts with no upfront installation fees, the reality is that some properties require additional work, such as laying new ducts or trenching. For some home owners, this may lead to excess construction charges, which can range from a few hundred to several thousand pounds. How will this be addressed?

While installing in a stand-alone dwelling may be relatively simple, there is the issue of multi-dwelling units such as blocks of flats, which a number of noble Lords have raised. There are significant additional complexities there, such as the potential logistics if every single flat tenant could claim to have their own separate installation; ensuring that the building’s integrity and things such as fire safety are maintained in that building; and the impact on other flat owners and so forth. For multi-dwelling units, this needs to be done on a system basis, working with the owners and the tenants. There is a need to make the process simpler and to ensure landlord engagement.

It is essential that the Government look to address these issues, ensuring that unaffordable costs do not fall unfairly on landlords or tenants and that the complexities of installation in multi-dwelling units are addressed. The Government should actively promote awareness of initiatives that may help to offset these costs and find solutions to complexities. Clear communication and guidance can also help property owners better understand their existing infrastructure and anticipate potential expenses.

The Government should consider how best to promote fast-fibre internet with affordable, practical solutions, looking to address potential costs and to deliver those practical solutions to the more complex multi-dwelling units.

[Baroness Taylor of Stevenage (Lab)]

I thank the noble Baroness, Lady Janke, for her amendments regarding the right for private rented sector tenants to request the installation of telecommunications apparatus, and the noble Lords, Lord Best, Lord Cromwell and Lord Jamieson, and the noble Baroness, Lady Thornhill, for their comments on this group. I completely understand the reason why the noble Baroness raised this important issue.

Digital infrastructure absolutely underpins the UK economy. It is a key driver of productivity and will only grow in importance over the coming decade—there is definitely no going back on this. That is why the Government are committed to delivering nationwide gigabit coverage by 2030, reaching a minimum of 99% of premises in the UK. No one can now deny that digital infrastructure is as vital as all the other utilities we expect to have access to.

As of March this year, just under 87% of premises in the UK can access a gigabit-capable connection. But the Government are very aware of concerns around the speed of deployment in the multiple dwelling units, such as blocks of flats, that the noble Lord, Lord Jamieson, just referred to.

Amendment 134 would introduce an implied right for tenants to make a request in writing for the installation of fibre to the premises—fibre optic cables. These cables are capable of providing gigabit broadband directly to the home. The amendment would provide that landlords may not unreasonably refuse such a request and that they must respond to the request within 28 days.

Amendment 135 sets out the formalities of such a request and provides circumstances in which it is reasonable for a landlord to refuse it, including where the landlord would be in breach of an agreement with a superior landlord. It also sets out how these provisions may be enforced.

These amendments are intended to reduce delays in deploying broadband infrastructure improvements in rented properties. However, the Government are aware that issues with the speed of deployment in urban areas have related to multiple dwelling units in particular, such as blocks of flats, rather than the rental sector in general. The amendments may not address the problem of slow deployment in multiple dwelling units. For example, leasehold flats in multiple dwelling units that are not rented, which outnumber rented flats within those units, would not be covered by these amendments. Further, leasehold flats in multiple dwelling units that are rented would not necessarily benefit from the right to request fibre to the premises because of the requirement for superior landlord agreement.

We therefore believe that further consideration of how such an intervention should be targeted is required before any intervention is undertaken. We understand that network operators have strongly differing views on whether and how government should intervene here—points mentioned by the noble Lords, Lord Best and Lord Cromwell—and they have concerns that any such intervention could have unintended consequences. In particular, there are concerns that intervention without proper consideration may impact the telecoms network operator market in such a way that could harm competition and investment and, in fact, slow down deployment rather than speed it up.

Given these matters, we do not consider the amendments to be appropriate. However, I assure noble Lords that that is not to say the Government are turning a blind eye to the issue. We recognise that more could be done to ensure that residents living in blocks of flats are not left behind as the rollout of gigabit broadband continues at pace across the UK. We are receiving positive responses to our work with local authorities and housing associations to facilitate deployment in social housing multiple dwelling units. Officials are also actively considering options to identify what would be the best interventions to facilitate gigabit broadband deployment in privately owned multiple dwelling units. We are actively working on that.

On the point made by the noble Lord, Lord Cromwell, and the noble Earl, Lord Errol, about the cost to landlords and the potential costs in rural areas of implementing this, I do not have an answer. I will talk to my colleagues in DSIT and come back to the noble Lords on those important points.

I hope that my words provide reassurance to the noble Baroness that the Government are seriously considering what we consider to be a very important issue. I therefore ask that the noble Baroness withdraw her amendments.

[The Earl of Erroll (CB)]

The Minister said, significantly, that the Government are going to connect 99% of premises. That is not enough, looking forwards, because a lot of people sometimes move around, travelling. Nowadays, when you are not in a premises, you rely on broadband connections for satnavs and perhaps doing something remotely because you are travelling but need to connect with work over broadband. We need to cover the whole country, not just premises. That was the big flaw in the earlier work by these operators. I ask the Minister not to make the same mistake again. We should not forget that BT still owns Openreach. Even though it has been legally separated, it is not completed yet. So the Minister should beware of what she is told.