Train Operators’ Revenue Protection Practices Review

Lord Brennan of Canton Excerpts

Thursday 17th July 2025 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

Ticketless travel is a real problem. Operators have to be on their toes, because leaving gates open at times when people travel means that they will just walk through them. It is not necessarily the case that those passengers do not have tickets, but it is certainly no deterrent to people who do not have tickets. “See It. Say It. Sorted”—oh dear, I have said that now—is actually a good deterrent. We have to be mindful of the safety of people, including women and girls, on the railway. We are going to refresh it, but I am sorry to tell the noble Baroness that we are going to carry on with it, because it is the right thing to do to make everybody travelling by train feel safe.

[Lord Brennan of Canton (Lab)]

My Lords, Trainline tells me that, if I get the 15.16 pm train home to Cardiff from London Paddington this afternoon, I could save 5p by splitting my ticket. Will my noble friend the Minister’s reforms get rid of this sort of nonsense? Can he sort that?

[Lord Hendy of Richmond Hill (Lab)]

It needs to be sorted and it will have to be sorted, over time. I refer to my experience at Transport for London, where we radically changed the fare system and introduced pay-as-you-go and Oyster, which took several years of incremental change. Fundamentally, the noble Lord is right: if you have enough time and effort, finding a cheaper way to travel through buying multiple tickets is not the way to market an effective railway or public transport service. We need to get to a stage when that nonsense is no longer prevalent.