Public Services: Online Communications

Lord Bishop of Hereford Excerpts

Tuesday 2nd December 2025 Lords Chamber

[Lord Leong (Lab)]

I thank the noble Lord for that. It is not only in the Netherlands but in other countries in Europe—for example, Estonia as well. Let us not forget that the UK Government are committed to ensuring that our adoption of AI across the public sector is ethical, safe and responsible. The Government Digital Service suite of responsible data and AI tools, such as the data and AI ethics framework, helps teams across government to build and display AI in the right way. Our ambition is really for AI to benefit working people directly by improving their health, care and education, as well as how citizens interact with the Government, while opening up new opportunities, as the noble Lord mentioned, rather than just threatening our traditional patterns of work.

[The Lord Bishop of Hereford]

My Lords, the passion displayed in this House for digital inclusion is extraordinarily commendable, but these difficulties are compounded in rural areas by very poor connectivity. Many areas endure significant restrictions in broadband and mobile connectivity, which compounds the problems. What steps are the Government taking to ensure that good connectivity is rolled out across the whole country?

[Lord Leong (Lab)]

The right reverend Prelate makes a very important point. Poor connectivity must not limit access to healthcare. The Government’s rollout of improved broadband and mobile coverage is continuing, with priority given to rural communities. In parallel, the NHS provides telephone access, face-to-face appointments and paper-based communications for those who need them. We are increasing support through community venues such as libraries and outreach centres. No patient should miss care because the digital signal is unreliable or not there.