Monday 19th January 2026

(1 day, 15 hours ago)

Lords Chamber
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Lord Collins of Highbury Portrait Lord Collins of Highbury (Lab)
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The world has moved on from 20 years ago. We are talking about recognising the opportunities that this new age presents for us—certainly in the provision of public services. Darren Jones was absolutely right to focus on that. We are not going to create a central database. There will not be that “honeypot” opportunity, as the noble Baroness put it. We are determined to ensure that those systems can talk and communicate more effectively with each other.

Lord Brooke of Alverthorpe Portrait Lord Brooke of Alverthorpe (Lab)
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My Lords, does my noble friend the Minister not agree that this is a typical example of what is now alleged to be “broken Britain”? We were moving forward in 2010 to deal with the changes that were taking place, and it was abandoned by the alliance. It was thrown out, and here we are again with the same problems facing us. Can he please give us an assurance that what is now before us will be stuck to and will not be withdrawn or watered down?

Lord Collins of Highbury Portrait Lord Collins of Highbury (Lab)
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I appreciate the comments of my noble friend. We have an absolute determination, and this is what Darren Jones was talking about, to deliver better public services and make them more accessible to all people who have traditionally been excluded and disadvantaged. We are determined to do that. To reassure my noble friend, the whole point is that, fairly soon, we will launch a consultation so that we can hear from all those people who have a concern about public services and how they access them. We are determined to do that, and I am sure that, as a result of that consultation, we will have a better policy and better delivery of public services.