Passport e-Gates Network Outage

Lord Browne of Ladyton Excerpts

Monday 13th May 2024 Lords Chamber

[Lord Sharpe of Epsom (Con)]

I thank the noble Lord for his positivity, and I could not agree with him more. It is perfectly possibly now to get off a plane and, if you do not have luggage, to be out of an airport within 15 or 20 minutes, which is remarkable—Singapore levels of efficiency, some might say. As regards the sharing of information and Schengen, I am afraid I do not know the answer; I will have to write on that.

[Lord Browne of Ladyton (Lab)]

My Lords, I have an interest in this question. I do not think it is a declarable interest, but I have an interest to this extent: I was a Minister in the early 2000s when these gates were put in the first time. I was responsible, with my noble friend Lord Blunkett, who was the Home Secretary, for installing eGates. I think they have transformed the ability of people to go through our airports, and I am very supportive of them.

I am obliged to Tom Pursglove for reinforcing on 8 May what we were debating for some hours in the previous business, which is that you can never guarantee that any IT system will be 100% reliable 100% of the time. Persuading people that that was the case is what led to the Horizon scandal. I do not want to take the Minister back to where he has been since my noble friend Lord Coaker asked him a question and the two other questions, but Tom Pursglove’s answers need clarification. The Minister has given us some. If the noble Lords do not mind, I am going to read consecutive sentences that Tom Pursglove used when answering this question in the other place. He said:

“When it comes to the root cause of what happened—how we got to this point in the first place—as soon as the fix was put in place, the posture changed to getting us to a place where we better understand the root cause. That work is ongoing, and it would not be right for me to speculate on it, but I can absolutely assure the hon. Gentleman that we will get to the bottom of the issue”.


He then went on to say—and this is what confuses me:

“As for the specific technical issue last night, I am assured that the technical team are confident that there is now a permanent fix to that issue”.—[Official Report, Commons, 8/5/24; col. 594.]


That seems to suggest that he was in a position to say what it was. The important question was asked by my honourable friend Dan Jarvis, against the background of previous e-outages. He sought to find out whether this was the same problem recurring; that was the simple question. If it is not the same problem recurring—I infer from what the Minister said that it is not—that is the answer to the question, but if it is still an issue, I would like to know, as I am sure would other noble Lords. In any event, I suggest that the Minister goes back to Mr Pursglove and tells him to be more specific in answering the question, rather than being in places.

[Lord Sharpe of Epsom (Con)]

I will repeat what I said earlier: there is no relation to any previous incident. In effect, I am being asked to unpick what my right honourable friend in the other place might have meant a week ago, which I simply do not know. I will tell the House what I do know—I have already said this, but I will repeat it. At 7.44 pm on 7 May, a loss of network connectivity caused a number of Home Office IT systems to lose service, including customer services and migration and border systems. Operational policing systems were unaffected, although Home Office access to them was. Due to the timing of the outage, the primary visible impact was at all ports where both eGates and primary control point desks were unavailable. Border Force officers reverted to using PCP laptops, which are not reliant on the network, and the Warnings Index to process passengers. Service was fully restored just after midnight on 8 May. As I said, DDaT engineers identified that the cause of the outage was a capacity issue on an element of the network that controls network traffic in the data centres. The incident was caused by the cumulative effect of changes that we have been making to sustain and modernise the Home Office network environment. That is all I can answer.