London Olympic Games and Paralympic Games (Amendment) Bill

Debate between Lord Coe and Lord Higgins

Tuesday 25th October 2011 Grand Committee

[Lord Higgins]

My Lords, my concern is not so much on the issue of organised criminal gangs. I think that we all recognise that serious penalties need to be imposed in that regard. But I am not clear exactly what the situation is in this clause as it stands. Is it the case that, if people who have a ticket that they cannot use simply stand outside the stadium and sell the ticket, they will be committing an offence? As I understand it, the crucial issue is whether the ticket is sold above its face value. Perhaps if Section 31(1)(b) of the Act, concerning selling a ticket,

“otherwise than in accordance with a written authorisation issued by the London Organising Committee”,

was amended on Report so as to read instead, “and above face value”, that would overcome the problem facing people in the circumstances that I have just described. People who have a ticket that they cannot use would not find themselves suddenly open to a fine of £20,000.

[Lord Coe]

My Lords, if it may be helpful for the purpose of the Committee, on the point that my noble friend Lord Higgins made, in the early part of next year we will identify a ticket exchange system that will allow somebody who may be in that position not to feel the need to stand outside a venue, if for any reason they cannot use that ticket. I will be very happy to brief your Lordships on that system at the time. There will be an organising committee structure through which they can resell that ticket or hand it on in exchange at face value.

[Lord Higgins]

I am most grateful to my noble friend. If at the last minute people find that they cannot use the tickets—if someone is ill or whatever—will there be a facility at the stadium itself so that they can go and say, “I would like to resell this ticket”? I suppose that might be somewhat similar to the arrangements for Wimbledon.

[Lord Coe]

I cannot go that far, but I can say that the ticket resale portal will be available, and we will make sure that it functions as close to the event as possible. Of course, there will probably be tickets available on the day in and around the venues through a box-office system.

[Lord Higgins]

Again, I am grateful to my noble friend. Would it be all that difficult to have a system in which the box office can take tickets that are surplus? The danger, otherwise, is that we get empty seats, which we do not want to see. I do not ask my noble friend to respond now, but what I have proposed would seem to overcome this problem. Otherwise, we will potentially be imposing pretty substantial penalties on people who are engaging in a perfectly normal exercise of trying to ensure that tickets of which they cannot take advantage are used—and we want them to be used.

--- Later in debate ---

[Lord Coe]

Prompted by the noble Baroness, Lady Grey-Thompson, I should have declared an interest in my previous observations as the chair of the London Organising Committee of the Olympic and Paralympic Games.

If the Committee is comfortable, perhaps I may cluster my observations around the three amendments. I shall deal with the immediate questions of the noble Lord, Lord Stevenson. Will the name be on the ticket? Yes. Is ID required? It is, but it can be a driving licence or a credit card with which you made the original application for the ticket. If you are ill, are you able to hand that ticket on? Yes, you will be able to hand it on to friends and family. That is fine. Picking up on the question of the noble Lord, Lord Higgins, I can confirm that it is perfectly acceptable for the purchaser of the tickets not to be present when those to whom he has given the tickets enter the Games.

Perhaps I may put some practicality into this. I accept the observations on both sides of the Committee Room today about the need always to take the public with us, and for them to understand properly the guidance notes. I make the point that in the initial ticket application very detailed guidance was given, but I absolutely accept that we need to take the ticket-purchasing public through that process. As I mentioned a few moments ago, shortly there will be a ticket resale portal in place—probably post Christmas—which will be a good opportunity. Then we have what we describe, for all our client groups, as the journey to the Games, in about June. However, I recognise that we need good communications in place from this point on so that the public understand that the purchaser does not need to be there when, for example, their four children go into the Games.

The noble Baroness, Lady Grey-Thompson, was right about the need for proportionality, as we want the ability to investigate suspicious activity. That will be the tip of the £11 million ticket iceberg that we are trying to move through the venues during the Games. Testing is really important and, yes, our volunteers and security teams will be completely practised in getting people in and out of the venues as quickly as possible, in understanding the implications of suspicious behaviour and in being able to prosecute any such behaviour in a sensible way.

On the amendment in the name of the noble Lord, Lord Addington, I make three points about transfer. There is massive scope for confusion if we are not careful. First, there is the issue of a handling charge for the reissuing of a ticket. There is also the issue of administrative confusion, because we would obviously need to ensure the safe and secure delivery of tickets. Clearly, a destroyed ticket would need to be reissued, and reissued in the name of the purchaser.

The broader point here is very important. This is not a one-off football match. I do not need to rehearse that argument. We have 26 simultaneous world championships taking place over 16 days. Our ability to control the system and to squeeze out the potential for ticket touting is important. We want this to be the greatest show on earth, not the greatest scam on earth. It is important for us to be proportionate. We are very clear that the purchaser does not need to be present and that those tickets can be handed on within a family without fear of prosecution. It is very important that we do not lose control of the system because the reputational damage of this descending into a tout’s charter is serious and goes way beyond this country's ability to deliver the Games.

[Lord Higgins]

My Lords, if I might intervene just for a moment, I think that we are all looking for a solution to these problems. Would it be feasible to say that the people coming with the tickets have to produce the credit card used to purchase them? That would at any rate give a pretty good assurance that it has not been sold from a ticket tout. I leave that idea with my noble friend.