Personal Independence Payments

Debate between Lord Freud and Lord Touhig

Tuesday 10th March 2015 Lords Chamber

[Lord Touhig]

To ask Her Majesty’s Government how many people are awaiting assessment for personal independence payments.

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Lord Freud) (Con)]

I am pleased to update the House that the average claimant is waiting 14 weeks for an assessment. This is within the 16-week target set by the Secretary of State. In any high-volume business, we would always expect to have a significant number of cases moving through the system at any one time.

[Lord Touhig (Lab)]

My Lords, anyone making an application for a PIP assessment today will have time for 16 return journeys to the moon or 35 flights around the world before they will get their assessment. In fact, they would be back in Britain a week before their assessment was due. The timeframe announced by the Minister is simply not acceptable. However, when this was debated in the Commons in January, a number of Members of Parliament said that when they intervened the process was reduced considerably. Is the system so broken that the best way to get a short and quick interview for a PIP assessment is to involve a Member of Parliament? What does he say to his own independent reviewer, Paul Gray, who said that the delays were doing a disservice to disabled people and their families?

[Lord Freud]

The backlogs that we suffered earlier have been reduced very substantially. The 14-week wait I referred to is down from 30 weeks in June 2014. We are now putting through 52,000 cases a month.

Benefits: Sanctions

Debate between Lord Freud and Lord Touhig

Monday 16th December 2013 Lords Chamber

[Lord Freud]

Jobcentre Plus advisers are well trained to look after their clients. One of the most difficult areas for them is always mental health, and that is something that we are looking to push further forward. We are introducing a mental health toolkit along the lines of that given to prime providers in the Work Programme.

[Lord Touhig (Lab)]

People with special educational needs and physical disabilities are particularly badly hit by these sanctions. Will the Minister respond to the question put to him by my noble friend Lady Lister? Will he come to the House and report regularly on the impact on people with these difficulties?

[Lord Freud]

My Lords, I said earlier that I hope that we will be announcing the context of the review that my colleague Esther McVey is looking to produce. When I have that information, I will, of course, bring it to this House.

Universal Credit

Debate between Lord Freud and Lord Touhig

Tuesday 10th December 2013 Lords Chamber

[Lord Freud]

My Lords, if you do these major cultural transformations, it is absolutely vital that you do them at the pace at which you can. One thing we are doing, which is a development from our thinking in 2010, is a huge programme of testing, learning and implementing. In particular, one thing we have introduced in the past two years—thanks, I must acknowledge, to help from this Chamber—is very substantial work with local authorities on the local support service framework. I think that will support the vulnerable in a way that they have never been supported in this country in the past.

[Lord Touhig (Lab)]

My Lords, on 6 November last year, in answer to a Question I put to him on the IT system for universal credit, the Minister confidently told the House that,

“the universal credit programme remains on schedule … to go live in October 2013”.—[Official Report, 6/11/12; col. 888.]

Having already admitted that the Government have written off £40 million in IT costs, what does he say now and how confident is he that it will go live in 2016?

[Lord Freud]

My Lords, I need to remind the noble Lord that the system went live, as he put it, earlier than October—it went live last April. We have a pathfinder which is learning extraordinary amounts. In particular, I remind noble Lords that we have established that the link between universal credit and the real-time information system works. The real-time information system that we were able to announce earlier is now fully up and running, with 99% of people on PAYE feeding through into it.

Mental Health: Cost of Living Support

Debate between Lord Freud and Lord Touhig

Thursday 7th November 2013 Lords Chamber

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Lord Freud) (Con)]

My Lords, the association between poor mental health and poverty is clear, and it is equally clear that the best way to meet the cost of living is through work. We are committed to improving employment outcomes for people with poor mental health by supporting them to return to, and stay in, work through a combination of tailored work-focused healthcare and employment advice and by ensuring that they are supported equably in the benefit system.

[Lord Touhig (Lab)]

My Lords, when an alcoholic schizophrenic with mental health problems turned up at St Vincent’s community support in Cwmcarn in south Wales, the person attempting to help her by applying for the new personal independence payment had to answer more than 40 questions in an hour-long telephone conversation with the DWP, simply to get the application form. The helper said she found this very distressing. Without this intervention, this mentally ill penniless woman would be destitute. Is there nothing the Government can do to simplify the way in which people with mental health problems can get the support they need, without enduring this bureaucratic nightmare?

[Lord Freud]

My Lords, on the process of getting PIP, we have been taking advice from people with an interest, particularly the autism group, which I know the noble Lord will be interested in, and we have been adjusting our PIP application process to reflect the observations and points made by those groups.

Jobseekers (Back to Work Schemes) Bill

Debate between Lord Freud and Lord Touhig

Monday 25th March 2013 Lords Chamber

[Lord Freud]

The noble Lord makes the same point as JRR Tolkien, who did not think that “growth” was the right way to refer to hobbits at Bilbo Baggins’s birthday party. If the noble Lord can think of a better word than stockpile, I will happily use it. I cannot think of one off the top of my head. If the noble Lord finds that offensive—

[Lord Touhig]

Does the Minister think that “people” is a good word?

--- Later in debate ---

[Lord Freud]

My Lords, I am not going to pick up a particular case because I do not have the detail on it. It would not be appropriate for me to hazard a guess on what was behind a particular e-mail or a particular concern.

[Lord Touhig]

My Lords, I hear what the Minister has said, and he is held in high regard across the House. In view of what my noble friend Lady Hollis has said, will he therefore initiate an investigation into how this memo came about? Will he come back to the House to explain what action the Government are taking on this? Somebody is clearly acting against government policy, and it should be stopped.

[Baroness Hollis of Heigham]

Will the Minister also, therefore, ensure that all DWP local offices receive the same information—that this is to be deplored?

Welfare: Personal Independence Payment

Debate between Lord Freud and Lord Touhig

Thursday 24th January 2013 Lords Chamber

[Lord Touhig]

My Lords, the Minister is on record as saying that not every PIP claimant will require a face-to-face assessment. In the case of autism, will the Government ensure that evidence is collected from professionals who know an autistic person well, before a decision is taken on whether a face-to-face assessment is needed? When one is considered necessary, can he confirm that the assessors will be fully trained to understand the communication difficulties associated with autism?

[Lord Freud]

My Lords, autism is, as the noble Lord points out, a really difficult area for people. It is difficult to understand and see sometimes, but we have a comprehensive training set-up for ATOS and Capita, which will be conducting the assessment. Clearly, each of those people will need to be approved by the DWP. Autism is among a group of quite difficult things to assess, and I personally take his point about its importance. The Government take his point and we will make sure that, when we give the approvals for that, it is one of the issues that is dealt with absolutely properly.

Universal Credit

Debate between Lord Freud and Lord Touhig

Tuesday 6th November 2012 Lords Chamber

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Lord Freud)]

My Lords, the universal credit programme remains on schedule to launch the pathfinder in April 2013 and to go live in October 2013.

[Lord Touhig]

I regret that I do not share the Minister’s confidence in this matter but, on behalf of those who depend on benefits to survive, I sincerely hope that he will be proved right and I will be proved wrong. In Grand Committee the noble Baroness, Lady Stowell of Beeston, told me that,

“universal credit will be a digitally based process”—[Official Report, 8/10/12; col. GC377],

and confirmed that the Government intend people to claim this benefit online. However, work carried out by the noble Baroness, Lady Grey-Thompson, indicates that 8 million people in this country do not have access to a computer, and that of those, 3.9 million are disabled. What proposals do the Government have to ensure that people who are disabled and do not have access to a computer will be able to claim universal credit?

[Lord Freud]

My Lords, we did a survey on our complete claimant base and found, somewhat to our surprise, that 78% of them were already online, and, indeed, that 41% of them used online banking. Our target when we start next year is to have 50% of people going online, with others going to our other channels which support the online process. We plan to have a support and exceptions process to help the people who need support in getting their universal credit.

Universal Credit

Debate between Lord Freud and Lord Touhig

Wednesday 21st December 2011 Lords Chamber

[Lord Touhig]

To ask Her Majesty’s Government what conclusions the review body considering major government information technology projects came to following its review of progress on the universal credit programme.

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Lord Freud)]

Following the recent review of the universal credit programme, the Major Projects Authority made a number of recommendations, which are being taken forward, with a further review to take place in spring 2012.

The Major Projects Authority will publish information on the progress of the Government’s high-risk and high-value projects, referred to collectively as the government major projects portfolio, alongside the first annual report at the end of this financial year.

--- Later in debate ---

[Lord Touhig]

After a conversation I had with the Minister yesterday, I thought he might be painting a much rosier picture. Can the Minister confirm that work on the IT project for universal credit is so far behind schedule that it will not be possible to use it when the credits are piloted in April, and that an interim solution will have to be used that will put a burden on business and industry? How much will that cost companies the length and breadth of Britain?

[Lord Freud]

My Lords, I am pleased to confirm that the project is on time and on budget. The second paragraph of the MPRG letter states:

“Let me congratulate you on the significant progress that has been made”.

I think that the noble Lord is referring to a particular aspect of the RTI HMRC project where we have gone with what we call an interim solution to providing information on people's earnings per month in a way that will allow companies to have a stepping stone into what we call the strategic solution, which we plan to introduce in 2016. The gains to companies of that process are estimated at £300 million a year.

Young People: NEET

Debate between Lord Freud and Lord Touhig

Tuesday 29th November 2011 Lords Chamber

[Lord Freud]

We are very concerned to have apprenticeships going to the people who need them most. Last week, we announced incentives for employers effectively to take an extra 20,000 people off JSA by giving incentives of £1,500 to do that. We are having a massive increase in apprenticeships. The starts have gone up to about 440,000 this year, which is up 50 per cent on the previous year.

[Lord Touhig]

My Lords, for many young people in this country, the only experience they have of full-time employment is looking for a job in the first place. When the Government's new unemployment scheme for young people is up and running, how many weeks will it take to place an unemployed youngster in work?

Welfare Reform Bill

Debate between Lord Freud and Lord Touhig

Monday 28th November 2011 Grand Committee

[Lord Freud]

I do not think that we disagree on this. It would not be reasonable where there is clearly a lot of grey in the assessment, and I do not think a court in the land would allow us to say that someone was being negligent. That is not what negligence means. Negligence means not caring at all and just slamming down the wrong information or having information that you did not bother to put down. That is negligence. Getting something wrong on shades or “It didn’t occur to me” are not negligence and would not be construed as negligence in any court in the land. A lot of this is concern about things that the language does not support.

[Lord Touhig]

In my experience over years in the other place of dealing with cases in which people had been overpaid and the department sought to reclaim money, the department always took the line that the claimant was at fault and had been negligent. If we do not get away from that, we are storing up a huge problem. The line of the department has been that it is the fault of the claimant who has deliberately got this wrong, is in the wrong and therefore must repay some benefit they have had.

[Lord Freud]

I do not think that that is what is happening with overpayments, which are a separate category from these civil penalties. On overpayments, the department has taken the view that if people have received money they were not entitled to, that money should come back to the department, and there is no fault or blame attached in that requirement, so it is quite different from the civil penalty.

Welfare Reform Bill

Debate between Lord Freud and Lord Touhig

Monday 21st November 2011 Grand Committee

[Lord Freud]

My Lords, it would be premature for me to go into much more detail here. Clearly, we are aiming to build up the award duration in consultation, and I would not want to pre-empt that consultative process.

[Lord Touhig]

My Lords, I thank all noble Lords for their contributions to this very short but useful and important debate. The noble Lord, Lord Wigley, pointed out that we have sought to be flexible in these amendments. I am sorry that the noble Lord, Lord Skelmersdale, thinks that we are being somewhat restrictive. However, that is not the intention; we are trying to be flexible, recognising that there will be circumstances where it will not be appropriate for a lifetime award to be made.

The noble Countess, Lady Mar, made an important point in speaking about someone with experience of an illness that will not improve. Putting someone through all the problems and distress of a review will not be helpful at all. We all hope to God that many of these problems can be solved as time goes on. My noble friend Lord McAvoy made the point that, if what we are asking for were in the Bill and there were some considerable improvement in one area or another, we would obviously need to change the law if that were appropriate. Therefore, I think that we need to be flexible on that.

The Minister made the important point that £630 million had been overpaid in DLA. However, from my experience of sitting on the Public Accounts Committee in the other place, I would say that one really has to look into how that happened. Very often, it was due to failure by the department and not because someone’s condition had changed. The National Audit Office reports point this out. Indeed, on one occasion I had a case where a constituent had to complete a form and there was a box to be ticked against the question, “Have you received income support in the past year?”. She ticked it and underneath wrote, “But it ceased on X date”. However, because the form was scanned in, the department’s system could not read the words underneath, so it continued to overpay her and then demanded the money back. I fear that the problem of overpayment is often caused not by the person making the claim but by the system, in any event.

I thank the noble Lord for his clarity on a number of points and for the encouragement that he gave. I feel that can we make progress, as the way that we are working in this Committee and in this House helps us to improve the quality of legislation because of the backgrounds, knowledge and expertise that so many noble Lords have on a whole range of matters. I believe that by collaborating, we will protect those who are perhaps the most vulnerable—certainly, those who concern those of us who tabled this amendment—so that they will not have to go through all the trauma and difficulties associated with constant review of their benefit once it is awarded, if their condition is such that it will not improve. Having said that, I thank the Minister for his comments and I am sure that we will enter into more dialogue about this in future. I beg leave to withdraw the amendment.

Autism: Personal Independence Payments

Debate between Lord Freud and Lord Touhig

Monday 12th September 2011 Lords Chamber

[Lord Touhig]

To ask Her Majesty’s Government what impact the assessment criteria for personal independence payments are anticipated to have on the number of people with autism who will claim the allowance, compared with the number of those who claim disability living allowance.

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Lord Freud)]

My Lords, it is too early to identify what the impact of the personal independence payment will be, as we are still developing the new assessment criteria. We are determined that the personal independence payment will be fairer than the disability living allowance, taking better account of the impact of mental, cognitive and intellectual impairments. The inclusion of activities around communication, planning and following a journey will help assess the impact of autistic spectrum disorders on individuals’ lives.

[Lord Touhig]

I thank the Minister for his very helpful reply. Is he aware that the way in which the draft assessment criteria for the new personal independence payments are framed, coupled with the 20 per cent cut in spending and a focus on those with the greatest personal care needs, could mean that many people with autism will lose the lifeline currently provided by the existing disability living allowance? Will the Minister say how the Government will ensure that this vulnerable group of people will continue to get the much needed financial support required to give them a good quality of life?

[Lord Freud]

My Lords, first, I must reinforce the point which I know I have made in the Chamber before; when people talk about cuts, they mean cuts on projections. The actual payments are essentially being held flat in real terms. We have looked at the initial assessments and are currently revising them in the light of our experience and after speaking to many groups, including the National Autistic Society, in order to refine the assessment. We will publish that and our findings in the next couple of months.

Autism: Disability Living Allowance

Debate between Lord Freud and Lord Touhig

Thursday 10th March 2011 Lords Chamber

[Lord Freud]

My Lords, I thank my noble friend for bringing up this really important matter. As I say, we are designing the personal independence payment now. One of the things that we want to get absolutely right is how we look after the most vulnerable. The default position is that we would like to see people face to face, but where that is not realistic, helpful or appropriate we will not be doing so. We will also encourage people, autistic people as well as others, to bring a carer, a family member or a professional with them so that we get the best evidence-based result that we possibly can.

[Lord Touhig]

My Lords, the Government’s decision to scrap the mobility award for people in residential care will certainly adversely affect those with autism. There is now to be a review, although I share the view of the National Autistic Society that the original decision was wrong and no review is necessary. However, we are where we are, so can the Minister tell the House what the terms of reference for the review will be?

[Lord Freud]

My Lords, there is no review. We are reviewing the position of the mobility allowance in the context of an overall look at the personal independence payment. As I have told the House in the past, we are committed to making sure that people in residential care homes maintain mobility.