Crime and Policing Bill

Lord Hannett of Everton Excerpts

Wednesday 19th November 2025 Lords Chamber

[Lord Hannett of Everton (Lab)]

My Lords, I am pleased to contribute to this debate. In fact, some months ago, I introduced a debate on retail crime. I think it is fair to say that there was support across the House—why would there not be? The noble Baroness, Lady Neville-Rolfe, made the point that, to some extent, this was never an adversarial debate between employers and the trade union. It is a good example of where we come together for a common cause.

In historical terms, I should say that, in 2003, USDAW, which has been referred to, introduced its Freedom From Fear campaign. It sounds very dramatic, but it was born out of necessity. Too many retail workers were being verbally and physically abused. In some ways it had become normalised. It was an acknowledgement that, on too many occasions, people working in retail were abused. This campaign has run since 2003 and has resulted in this stand-alone offence being accepted.

I congratulate the Minister, not just because he had the enlightened view to become a member of USDAW, which I should acknowledge, but because of his commitment to retail workers and to understanding the implications of being verbally and physically abused. We often see the retail store as an environment that, quite rightly, encourages people to come in, and the vast majority of the public do so. In truth, however, over the years, the trend of coming into a store and believing that you can abuse somebody has become normalised. It is not condoned by employers, and certainly not by the trade unions, but the £200 threshold, to some extent, gave licence. Even some of the perpetrators would say, “Don’t worry, if it’s less than £200 there’ll be no action taken”.

Retail workers, of whom there are just under 3 million, do an exceptional job; reference was made to the pandemic. Abuse can never be a part of the job. It is a fundamental right to be able to go to work safe and come home safe. That is why I congratulate the Government and the Minister on their commitment to this matter. I could read out lots of statistics about the effects of retail crime; I will not do so. However, I draw noble Lords’ attention to the USDAW campaign, to retail crime and to its impact. Everyone has stores within their area. If you talk to shopworkers, you will see that this is very much an evidence-based campaign.

When I talk about statistics, I am not talking about thefts from a store; I am talking about the fact that behind every statistic, there is an individual. Some of those individuals who were physically abused never went back to the workplace. Having been abused two or three times, they did not have the confidence to return. That is a shame. Maybe it reflects the way society has gone, as we have referred to.

I welcome this stand-alone offence, and I do not want to detract from it. It is 22 years, at least, in the making. A lot of effort has gone in. I am proud of the fact that this Government have understood it and have done it, although I have to say to the Minister that the question of where the Act will stop has been referred to in respect of this offence. I am proud that this offence has been accepted, because it matters. I say to my noble friend the Minister that USDAW wants me to send a big thanks for the effort that has gone in to achieve this outcome.

However, I want to make a request of the Minister; I hope that he will consider it favourably. I would like to meet him to consider some of the implications of the further reach of retail offences. I would like that meeting to be with my general secretary, Joanne Thomas, and maybe people from the Home Office. I make that request on a without prejudice basis, but it would give me the opportunity to express some further considerations and concerns that have been raised in this House.

I will leave it at that but express my support for the work that has been done on this Bill. Hopefully, when this Bill takes effect with the stand-alone offence, USDAW members will feel now that it has been accepted.

[Lord Blencathra (Con)]

I agree entirely with the noble Lord. This is slightly extraneous to the amendment but, wearing his USDAW hat, will he please campaign against automatic tills, which we helpless disabled people find absolutely appalling? Will he commend shops such as Booths in the north of England, which has absolutely refused to have automatic tills and insist on having tellers at every one? It is a wonderful way to shop.

[Lord Hannett of Everton (Lab)]

We can have a conversation about that at some stage. I thank the noble Lord.

[Baroness Stowell of Beeston (Con)]

My Lords, if I may, I will come back to the topic of this group. I too have an amendment in this group, Amendment 351. I am pleased to follow the noble Lord, Lord Hannett, and indeed my noble friends. I endorse a lot of what they have said and argued.

As I said at Second Reading, I have huge sympathy for those in public-facing jobs who have been subject to abuse and violent threats at work. Aside from such threats being unacceptable, I, like the noble Lord, Lord Hannett, understand the fear that they generate. Anyone at work on the receiving end of such a threat should at least be confident that the police will respond swiftly when they are in danger, or when an actual crime starts to be committed.

My instincts have always been to support Clauses 37 and 38, as I said at Second Reading. However, I find myself somewhat conflicted. Several noble Lords argued at Second Reading that existing provisions on assault are an adequate protection in law and that a special law for assault against retail workers was not needed. I thought these arguments were somewhat convincing. Having said that, to be absolutely clear, I have no desire to remove Clauses 37 or 38 from the Bill. I will continue before everybody thinks that I am going to do something radical, which will cause all sorts of upset.

The amendments tabled by my noble friends Lady Neville-Rolfe and Lord Blencathra to extend the protection to delivery drivers and some hospitality workers in some establishments highlight that, having started down the path of singling out just the retail sector, it is difficult to draw a clear boundary line. The noble Lord, Lord Hannett, has already said that he now wants to push it yet further.

As we know, the aggravated crime of assault against public-facing workers, which we added to the crime and courts Bill, included all industries and sectors. That was not focused only on the retail industry. I worry that the aggravated offence of assault, which covers everybody in public-facing work, together with this new offence of assault on retail workers, will create a somewhat confusing picture for people who are employed in public-facing roles but are not in the retail sector. I think here of people working in public transport, or in banks or post offices; there are all sorts of different categories.

This potentially confusing picture brings me back to my underlying concerns. First, we cannot afford to lose good people who are doing a good job, whether that is in shops, on public transport, or in banks or post offices, as I said. We think of the recent horrific incident on LNER the other Saturday and the railway worker who was heroic in intervening. We are very conscious now that a lot of people are in places of work where they are subject to real threats and abuse.

So I ask the Minister: what work have he and the department done to satisfy himself that any perception of two-tier protection for people in different public-facing roles will not have a detrimental effect on employees who may fear they are no longer as covered as some other people in other public-facing roles? If there has been any work on that, that would be helpful to know and understand.

Secondly, and in my view just as importantly, if not more so, noble Lords who were in the Chamber at Second Reading may have heard me argue then that one of the things that I feel are needed is for workers who are in charge of public spaces or places, whether they be commercial or public sector spaces, to be encouraged to be more active in upholding common standards of conduct that we should all have a right to expect of each other in public, the breakdown of which is adding to people’s despair. The sorts of things I am talking about here are litter dropping, feet on seats, watching videos or listening to music on phones without headphones, and queue jumping. That is the kind of activity that comes before we get to actual offences that sometimes are happening now, such as fare dodging, smoking or drinking alcohol on public transport where they are not meant to be, or even defecating in public. We need workers to have delegated authority, from their employer or their union, and from all of us in leadership positions, and have confidence that, along with them, we will do the same in upholding these important standards in public places. We need a collective effort to tackle what I see as a broken windows type of activity. If we keep allowing this kind of activity to be ignored, we are allowing the risk of escalated bad behaviour to continue, which could then lead to actual serious crimes.

While the various trade bodies are coming at this from their perspectives with a desire to protect their staff, and rightly so, we need to look at this through a much wider lens and see the bigger picture. As a consequence of that, it might be that the price we need to pay is expanding what some believe is an unnecessary new crime in the Bill, to include other workers and to match the terms of the aggravated offence in the Crime and Courts Bill.

As I say, this was a probing amendment—this is not me trying to introduce a new law—but I would like it if the Minister agreed to meet me, perhaps with my noble friend Lord Davies, to talk about this some more. I genuinely think there are potential unintended consequences to this that we need at least to be alive to. We should consider what more is needed to ensure that everyone who is in a public-facing role feels sufficiently protected, but also, if we are to tackle the behaviour that is leading some to feel that they can do things with impunity, and that then gives them the courage and confidence to go on to commit more serious offences, we need to be thinking about this in a very different and more innovative way.