Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government how many residents of care homes have been evicted as a result of the resident, a relative or a friend raising concerns about the standards of care in the past five years.
Answered by Baroness Merron - Parliamentary Under-Secretary (Department of Health and Social Care)
The Department does not hold data on evictions from care homes as a result of raising concerns about standards of care.
Guidance on complying with the Consumer Protection Act issued by the Competition and Markets Authority advises that discrimination or victimisation against complainants, including through an eviction, is likely to breach consumer law. Where providers fail to treat residents and their representatives fairly and infringe consumer law, enforcers, residents, and other compliance partners may take action against them.
In addition, by law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisation that provided or paid for the care. If they are not satisfied with the way a provider or local authority has dealt with a complaint, they may escalate it to the local government and Social Care Ombudsman who can investigate individual concerns.
The Care Quality Commission (CQC) also encourages the public to share their experience through an online feedback mechanism, called give feedback on care, which allows individuals to raise concerns about the services they receive from providers. While the CQC does not have power to intervene in decisions providers’ make to issue a ‘notice to quit’ they do review how providers handle complaints as part of their assessments. The CQC takes this matter seriously, and continues to look at ways to improve both their analysis of provider data and the incorporation of individual feedback into their assessments.
Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government whether they will ensure that the Care Quality Commission considers complaints and concerns from a resident, a relative or a friend in cases of a resident being evicted from a care home after concerns were raised about the standards of care.
Answered by Baroness Merron - Parliamentary Under-Secretary (Department of Health and Social Care)
The Department does not hold data on evictions from care homes as a result of raising concerns about standards of care.
Guidance on complying with the Consumer Protection Act issued by the Competition and Markets Authority advises that discrimination or victimisation against complainants, including through an eviction, is likely to breach consumer law. Where providers fail to treat residents and their representatives fairly and infringe consumer law, enforcers, residents, and other compliance partners may take action against them.
In addition, by law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisation that provided or paid for the care. If they are not satisfied with the way a provider or local authority has dealt with a complaint, they may escalate it to the local government and Social Care Ombudsman who can investigate individual concerns.
The Care Quality Commission (CQC) also encourages the public to share their experience through an online feedback mechanism, called give feedback on care, which allows individuals to raise concerns about the services they receive from providers. While the CQC does not have power to intervene in decisions providers’ make to issue a ‘notice to quit’ they do review how providers handle complaints as part of their assessments. The CQC takes this matter seriously, and continues to look at ways to improve both their analysis of provider data and the incorporation of individual feedback into their assessments.
Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government what discussions they will have with the Care Quality Commission about action that can be taken to prevent care homes from evicting residents because the resident, a relative or a friend has raised concerns about the standards of care.
Answered by Baroness Merron - Parliamentary Under-Secretary (Department of Health and Social Care)
The Department does not hold data on evictions from care homes as a result of raising concerns about standards of care.
Guidance on complying with the Consumer Protection Act issued by the Competition and Markets Authority advises that discrimination or victimisation against complainants, including through an eviction, is likely to breach consumer law. Where providers fail to treat residents and their representatives fairly and infringe consumer law, enforcers, residents, and other compliance partners may take action against them.
In addition, by law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisation that provided or paid for the care. If they are not satisfied with the way a provider or local authority has dealt with a complaint, they may escalate it to the local government and Social Care Ombudsman who can investigate individual concerns.
The Care Quality Commission (CQC) also encourages the public to share their experience through an online feedback mechanism, called give feedback on care, which allows individuals to raise concerns about the services they receive from providers. While the CQC does not have power to intervene in decisions providers’ make to issue a ‘notice to quit’ they do review how providers handle complaints as part of their assessments. The CQC takes this matter seriously, and continues to look at ways to improve both their analysis of provider data and the incorporation of individual feedback into their assessments.
Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government what action they will take to prevent care homes from evicting residents because the resident, a relative or a friend has raised concerns about the standards of care.
Answered by Baroness Merron - Parliamentary Under-Secretary (Department of Health and Social Care)
The Department does not hold data on evictions from care homes as a result of raising concerns about standards of care.
Guidance on complying with the Consumer Protection Act issued by the Competition and Markets Authority advises that discrimination or victimisation against complainants, including through an eviction, is likely to breach consumer law. Where providers fail to treat residents and their representatives fairly and infringe consumer law, enforcers, residents, and other compliance partners may take action against them.
In addition, by law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisation that provided or paid for the care. If they are not satisfied with the way a provider or local authority has dealt with a complaint, they may escalate it to the local government and Social Care Ombudsman who can investigate individual concerns.
The Care Quality Commission (CQC) also encourages the public to share their experience through an online feedback mechanism, called give feedback on care, which allows individuals to raise concerns about the services they receive from providers. While the CQC does not have power to intervene in decisions providers’ make to issue a ‘notice to quit’ they do review how providers handle complaints as part of their assessments. The CQC takes this matter seriously, and continues to look at ways to improve both their analysis of provider data and the incorporation of individual feedback into their assessments.
Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government whether they plan to place in the Library of the House a copy of the data protection impact assessment for the NHS Federated Data Platform (FDP) and each current FDP product in use anywhere across the platform; and whether the programme’s public commitments to transparency are compatible with the assessment being published this long after the programme’s go live date.
Answered by Lord Markham - Shadow Minister (Science, Innovation and Technology)
It has not proved possible to respond to this question in the time available before Dissolution. Ministers will correspond directly with the Member.
Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government what steps they are taking to address anaesthetic workforce shortages.
Answered by Lord Markham - Shadow Minister (Science, Innovation and Technology)
It has not proved possible to respond to this question in the time available before Dissolution. Ministers will correspond directly with the Member.
Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government what assessment they have made of the scale of the bottleneck between foundation and speciality training for NHS doctors; and what steps they are taking to address this.
Answered by Lord Markham - Shadow Minister (Science, Innovation and Technology)
The Government continues to keep the number of medical speciality training places it funds under review, and has taken significant action to expand places over recent years. In January 2023, Health Education England, now part of NHS England, announced that nearly 900 additional medical specialty training posts had been created for that year, including more than 500 in the key areas of mental health and cancer treatment. This built on funding for more than 750 additional training posts across speciality programmes for 2022. Future specialty growth will take the total increase to more than 2,000 places over three years, from 2021 to 2024.
The NHS Long Term Workforce Plan published in June last year set out a commitment to double the number of medical school places in England by 2031/32. The plan also included a commitment to ensure there is adequate growth in foundation placement capacity, as students begin to graduate from the expanded number of medical school places, and a commensurate increase in specialty training places that meets the demands of the National Health Service in England, in the future. We will work with stakeholders to ensure this growth is sustainable, and focused in the service areas where need is greatest.
Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government what assessment they have made of the progress towards the measures to retain doctors included in the NHS Long Term Workforce Plan.
Answered by Lord Markham - Shadow Minister (Science, Innovation and Technology)
The NHS Long Term Workforce Plan has a strong focus on retention, but is not starting from scratch. It builds on measures put in place though the NHS People Promise and NHS People Plan, to improve organisational culture, and the workplace experience of staff across the National Health Service.
The learning from the NHS National Retention Programme is that single retention interventions rarely have an impact, instead what is needed is sustained action over time, to address retention issues. Last month, NHS England set out a range of measures to improve the working lives of doctors in training, including improving choice and flexibility on rotas, streamlining and improving human resources and payroll support, and reforming statutory and mandatory training.
We have also taken action on pensions and changed the NHS Pension Scheme rules to make retirement more flexible, and encourage retired staff to return. This includes a new partial retirement option available from 1 October 2023 as an alternative to full retirement. Staff can now draw down some or all of their pension whilst continuing to work, and further building up their pension.
To ensure the delivery and review the progress of the NHS Long Term Workforce Plan, a Governance Board has been established to provide cross Government assurance of progress. The Government has committed to updating the modelling that underpins the Long Term Workforce Plan every two years, or in line with fiscal events as appropriate.
Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government whether they intend to have any discussions with the National Institute for Health and Care Excellence about routinely taking into consideration the impact on the physical and mental health of the person with a rare condition and their wider family.
Answered by Lord Markham - Shadow Minister (Science, Innovation and Technology)
The National Institute for Health and Care Excellence (NICE) develops its guidance independently, in line with its established methods and processes, which have been developed through extensive engagement with interested parties. In developing its guidance, the NICE takes into account all physical and mental health-related costs and benefits including, where relevant, the health-related benefits to carers and the wider family.
Asked by: Lord Hunt of Kings Heath (Labour - Life peer)
Question to the Department of Health and Social Care:
To ask His Majesty's Government what was the annual spend by the health service on legal representation at inquests in the previous five years for which information is available.
Answered by Lord Markham - Shadow Minister (Science, Innovation and Technology)
NHS Resolution manages clinical negligence and other claims against the National Health Service in England. The following table shows the amounts paid in accordance with the rules of the Clinical Negligence Scheme for Trusts (CNST), to support trusts at inquests and for associated costs to investigate entitlement to compensation, in the last five years:
Payment Raised Year | Amount |
2018/19 | £2,968,153 |
2019/20 | £2,223,095 |
2020/21 | £1,614,820 |
2021/22 | £1,545,135 |
2022/23 | £1,623,211 |
Total | £9,974,414 |
Source: NHS Resolution
The CNST handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995, or when the body joined the scheme if that is later. NHS Resolution is not involved in any arrangements that an individual trust might make outside of the scheme.
Information on the total spend by NHS trusts regarding coroner’s inquests is not collated or held centrally.