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Written Question
Pupils: Hearing Impairment and Lipreading
Wednesday 24th March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, if he will make an assessment of the merits of including reasonable adjustments for (a) deaf pupils and (b) other pupils who rely on lipreading or facial expressions within the guidance for schools on mask wearing during the covid-19 outbreak alongside the guidance on exemptions.

Answered by Nick Gibb

The Department continues to work closely with other Government Departments throughout its response to the COVID-19 outbreak, including Public Health England (PHE) and the Department of Health and Social Care, as well as stakeholders across the sector. The Department is continuing to work to ensure that our policy is based on the latest scientific and medical advice, in order to develop comprehensive guidance based on the PHE-endorsed ‘system of controls’ and to understand the effect of these measures on staff, pupils and parents.

The Department recently published updated guidance for schools to support the return to full attendance from 8 March, which includes updated advice on face coverings. This guidance explains the actions school leaders should take to minimise the risk of transmission of COVID-19 in their school. The guidance can be found here: https://www.gov.uk/government/publications/actions-for-schools-during-the-coronavirus-outbreak.

As the guidance outlines, where pupils in Year 7 and above are educated, the Department recommends that face coverings should be worn by adults and pupils when moving around outside of classrooms, such as in corridors and communal areas where social distancing cannot easily be maintained.

From 8 March, the Department recommends that in schools and colleges where pupils in Year 7 and above are educated, face coverings should be worn in classrooms unless social distancing can be maintained. The Department is recommending these additional precautionary measures for a for a time limited period until Easter.

Some individuals are exempt from wearing face coverings. This includes people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability, or if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate. The same legal exemptions that apply to the wearing of face coverings in shops and on public transport also apply in schools and colleges.

Individuals working with someone who relies on lip reading, clear sound or facial expressions to communicate are exempt from wearing a face covering in environments where they are normally required.

Transparent face coverings, which may assist communication with someone who relies on lip reading, clear sound or facial expression to communicate, can also be worn. There is currently very limited evidence regarding the effectiveness or safety of transparent face coverings, but they may be effective in reducing the spread of COVID-19.

As with all measures, they will be under review and guidance will be updated as necessary.


Written Question
Pupils: Hearing Impairment and Lipreading
Wednesday 24th March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, what steps the Government has taken to ensure that school staff are familiar with the guidelines concerning exemptions to mask wearing during the covid-19 outbreak for (a) deaf pupils and (b) other pupils who rely on lipreading or facial expressions for communication.

Answered by Nick Gibb

The Department continues to work closely with other Government Departments throughout its response to the COVID-19 outbreak, including Public Health England (PHE) and the Department of Health and Social Care, as well as stakeholders across the sector. The Department is continuing to work to ensure that our policy is based on the latest scientific and medical advice, in order to develop comprehensive guidance based on the PHE-endorsed ‘system of controls’ and to understand the effect of these measures on staff, pupils and parents.

The Department recently published updated guidance for schools to support the return to full attendance from 8 March, which includes updated advice on face coverings. This guidance explains the actions school leaders should take to minimise the risk of transmission of COVID-19 in their school. The guidance can be found here: https://www.gov.uk/government/publications/actions-for-schools-during-the-coronavirus-outbreak.

As the guidance outlines, where pupils in Year 7 and above are educated, the Department recommends that face coverings should be worn by adults and pupils when moving around outside of classrooms, such as in corridors and communal areas where social distancing cannot easily be maintained.

From 8 March, the Department recommends that in schools and colleges where pupils in Year 7 and above are educated, face coverings should be worn in classrooms unless social distancing can be maintained. The Department is recommending these additional precautionary measures for a for a time limited period until Easter.

Some individuals are exempt from wearing face coverings. This includes people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability, or if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate. The same legal exemptions that apply to the wearing of face coverings in shops and on public transport also apply in schools and colleges.

Individuals working with someone who relies on lip reading, clear sound or facial expressions to communicate are exempt from wearing a face covering in environments where they are normally required.

Transparent face coverings, which may assist communication with someone who relies on lip reading, clear sound or facial expression to communicate, can also be worn. There is currently very limited evidence regarding the effectiveness or safety of transparent face coverings, but they may be effective in reducing the spread of COVID-19.

As with all measures, they will be under review and guidance will be updated as necessary.


Written Question
Pupils: Hearing Impairment and Lipreading
Wednesday 24th March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, if he will make an assessment of the effect of new guidance on mask wearing in schools during the covid-19 outbreak on (a) pupils who are deaf and (b) other pupils who rely on lipreading or facial expressions for communication.

Answered by Nick Gibb

The Department continues to work closely with other Government Departments throughout its response to the COVID-19 outbreak, including Public Health England (PHE) and the Department of Health and Social Care, as well as stakeholders across the sector. The Department is continuing to work to ensure that our policy is based on the latest scientific and medical advice, in order to develop comprehensive guidance based on the PHE-endorsed ‘system of controls’ and to understand the effect of these measures on staff, pupils and parents.

The Department recently published updated guidance for schools to support the return to full attendance from 8 March, which includes updated advice on face coverings. This guidance explains the actions school leaders should take to minimise the risk of transmission of COVID-19 in their school. The guidance can be found here: https://www.gov.uk/government/publications/actions-for-schools-during-the-coronavirus-outbreak.

As the guidance outlines, where pupils in Year 7 and above are educated, the Department recommends that face coverings should be worn by adults and pupils when moving around outside of classrooms, such as in corridors and communal areas where social distancing cannot easily be maintained.

From 8 March, the Department recommends that in schools and colleges where pupils in Year 7 and above are educated, face coverings should be worn in classrooms unless social distancing can be maintained. The Department is recommending these additional precautionary measures for a for a time limited period until Easter.

Some individuals are exempt from wearing face coverings. This includes people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability, or if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate. The same legal exemptions that apply to the wearing of face coverings in shops and on public transport also apply in schools and colleges.

Individuals working with someone who relies on lip reading, clear sound or facial expressions to communicate are exempt from wearing a face covering in environments where they are normally required.

Transparent face coverings, which may assist communication with someone who relies on lip reading, clear sound or facial expression to communicate, can also be worn. There is currently very limited evidence regarding the effectiveness or safety of transparent face coverings, but they may be effective in reducing the spread of COVID-19.

As with all measures, they will be under review and guidance will be updated as necessary.


Written Question
Students: Coronavirus
Thursday 11th March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, what support is available for families that are paying for student accommodation that is unoccupied due to the covid-19 outbreak.

Answered by Michelle Donelan

This has been a very difficult time for students, and we welcome the decision from many universities and accommodation providers to offer rent rebates for students who need to stay away from their term-time address. The government urges universities and private landlords to review their accommodation policies to ensure they are fair, clear and have the interests of students at heart.

The government has been clear in published guidance that tenants should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Where they can pay the rent as normal, they should do so. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.

This guidance is available to view at: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.

If students have concerns about their accommodation fees, they should first raise their concerns with their accommodation provider. If their concerns remain unresolved, and their higher education provider is involved in the provision of the accommodation, students at providers in England or Wales can ask the Office of the Independent Adjudicator (OIA) for Higher Education to consider their complaint.

If a student thinks their accommodation provider is treating them unfairly, they can raise a complaint under the accommodation codes of practice as long as their provider is a code member. The codes can be found at: https://www.thesac.org.uk/, https://www.unipol.org.uk/the-code/how-to-complain and https://www.rla.org.uk/about/nrla-code-of-practice.shtml

We recognise that in these exceptional circumstances some students may face financial hardship. The Department for Education has worked with the Office for Students (OfS) to clarify that providers are able to use existing funds, worth around £256 million for academic year 2020/21, towards hardship support. We have also made an additional £70 million of student hardship funding available to higher education providers this financial year.

Providers will have flexibility in how they distribute the funding to students, in a way that will best prioritise those in greatest need. Support might include help for students facing additional costs arising from having to maintain accommodation in more than one location. I also made clear in my 2 February 2021 guidance to the OfS that the funding should be available to help students that have already applied for hardship funding previously but now need additional support. The funding can be distributed to a wide population of students, including postgraduates (whether taught or research) and international students. We will continue to monitor the situation to look at what impact this funding is having.

Students will normally qualify for Child Benefit if they are responsible for a child under 16 (or under 20 if they stay in approved education or training). Full-time students with children can also apply for Childcare Grant and Parents' Learning Allowance. Full-time students who are single parents or student couples, one or both of whom are responsible for a child, and part-time students responsible for a child can apply for Universal Credit.


Written Question
Students: Coronavirus
Thursday 11th March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, if he will make an assessment of the potential effect of the payment of fees for university accommodation that is unoccupied during the covid-19 outbreak on (a) families on low incomes and (b) single parent families.

Answered by Michelle Donelan

This has been a very difficult time for students, and we welcome the decision from many universities and accommodation providers to offer rent rebates for students who need to stay away from their term-time address. The government urges universities and private landlords to review their accommodation policies to ensure they are fair, clear and have the interests of students at heart.

The government has been clear in published guidance that tenants should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Where they can pay the rent as normal, they should do so. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.

This guidance is available to view at: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.

If students have concerns about their accommodation fees, they should first raise their concerns with their accommodation provider. If their concerns remain unresolved, and their higher education provider is involved in the provision of the accommodation, students at providers in England or Wales can ask the Office of the Independent Adjudicator (OIA) for Higher Education to consider their complaint.

If a student thinks their accommodation provider is treating them unfairly, they can raise a complaint under the accommodation codes of practice as long as their provider is a code member. The codes can be found at: https://www.thesac.org.uk/, https://www.unipol.org.uk/the-code/how-to-complain and https://www.rla.org.uk/about/nrla-code-of-practice.shtml

We recognise that in these exceptional circumstances some students may face financial hardship. The Department for Education has worked with the Office for Students (OfS) to clarify that providers are able to use existing funds, worth around £256 million for academic year 2020/21, towards hardship support. We have also made an additional £70 million of student hardship funding available to higher education providers this financial year.

Providers will have flexibility in how they distribute the funding to students, in a way that will best prioritise those in greatest need. Support might include help for students facing additional costs arising from having to maintain accommodation in more than one location. I also made clear in my 2 February 2021 guidance to the OfS that the funding should be available to help students that have already applied for hardship funding previously but now need additional support. The funding can be distributed to a wide population of students, including postgraduates (whether taught or research) and international students. We will continue to monitor the situation to look at what impact this funding is having.

Students will normally qualify for Child Benefit if they are responsible for a child under 16 (or under 20 if they stay in approved education or training). Full-time students with children can also apply for Childcare Grant and Parents' Learning Allowance. Full-time students who are single parents or student couples, one or both of whom are responsible for a child, and part-time students responsible for a child can apply for Universal Credit.


Written Question
Students: Coronavirus
Thursday 11th March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, what assessment he has made of the potential effect of paying for student accommodation that is unoccupied during the covid-19 outbreak on the finances of deprived families.

Answered by Michelle Donelan

This has been a very difficult time for students, and we welcome the decision from many universities and accommodation providers to offer rent rebates for students who need to stay away from their term-time address. The government urges universities and private landlords to review their accommodation policies to ensure they are fair, clear and have the interests of students at heart.

The government has been clear in published guidance that tenants should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. Where they can pay the rent as normal, they should do so. Tenants who are unable to do so should speak to their landlord at the earliest opportunity.

This guidance is available to view at: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities.

If students have concerns about their accommodation fees, they should first raise their concerns with their accommodation provider. If their concerns remain unresolved, and their higher education provider is involved in the provision of the accommodation, students at providers in England or Wales can ask the Office of the Independent Adjudicator (OIA) for Higher Education to consider their complaint.

If a student thinks their accommodation provider is treating them unfairly, they can raise a complaint under the accommodation codes of practice as long as their provider is a code member. The codes can be found at: https://www.thesac.org.uk/, https://www.unipol.org.uk/the-code/how-to-complain and https://www.rla.org.uk/about/nrla-code-of-practice.shtml

We recognise that in these exceptional circumstances some students may face financial hardship. The Department for Education has worked with the Office for Students (OfS) to clarify that providers are able to use existing funds, worth around £256 million for academic year 2020/21, towards hardship support. We have also made an additional £70 million of student hardship funding available to higher education providers this financial year.

Providers will have flexibility in how they distribute the funding to students, in a way that will best prioritise those in greatest need. Support might include help for students facing additional costs arising from having to maintain accommodation in more than one location. I also made clear in my 2 February 2021 guidance to the OfS that the funding should be available to help students that have already applied for hardship funding previously but now need additional support. The funding can be distributed to a wide population of students, including postgraduates (whether taught or research) and international students. We will continue to monitor the situation to look at what impact this funding is having.

Students will normally qualify for Child Benefit if they are responsible for a child under 16 (or under 20 if they stay in approved education or training). Full-time students with children can also apply for Childcare Grant and Parents' Learning Allowance. Full-time students who are single parents or student couples, one or both of whom are responsible for a child, and part-time students responsible for a child can apply for Universal Credit.


Written Question
Overseas Students: Coronavirus
Wednesday 3rd March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, if he will make an estimate of the number of international students that are falling into rent arrears as a result of financial difficulties associated with the covid-19 outbreak.

Answered by Michelle Donelan

Throughout the COVID-19 outbreak, the government has put in place many measures to support individuals impacted by financial hardship, including international students. These measures include protection for renters from eviction, safety net support from local authorities regardless of immigration status, as well as a series of bespoke visa concessions for international students to mitigate against the impact of COVID-19. The government keeps these concessions under review and will not hesitate to act where further support is needed. £3.2 billion has been allocated to local authorities during the COVID-19 outbreak to support vulnerable groups, irrespective of their immigration status.

The department has also made available an additional £70 million of hardship funding for higher education students in England for this financial year. Providers have flexibility in how they distribute the funding to students, in a way that best prioritises those in greatest need. This is available for providers to distribute to a wide range of students, including international. This money is in addition to the £256 million of Student Premium funding higher education (HE) providers are able to draw on this academic year towards student hardship funds and mental health support.

I have been clear that student welfare remains one of my top priorities and the department has worked closely with the HE sector throughout the COVID-19 outbreak to increase communications and messaging around hardship for students; I recently discussed this with a number of sector representatives at a taskforce meeting.

I would encourage all students, wherever they are learning, who need assistance to reach out to their HE provider’s student support and welfare teams as soon as possible, as these services are likely to be an important source of support. Many HE providers have bolstered their existing student welfare and mental health services and have adapted delivery mechanisms including reaching out to students who may be more vulnerable. For example, over £9 million has been provided by the government to leading mental health charities to help them to expand, and international students can also utilise Student Space – a mental health and wellbeing platform that aims to bridge any gaps in support for students arising during the COVID-19 outbreak – which has been funded by up to £3 million by the Office for Students.

The department does not hold data on the number of international students in rent arrears. We believe that some international students in need of support may not be contacting their universities to ask for assistance if they find themselves experiencing hardship. I have written to international students directly, providing information regarding the support available for mental health, wellbeing, and hardship at this time, and have asked the sector to further raise awareness and encourage international students to seek assistance as necessary.

The UK was one of the first countries to respond to the COVID-19 outbreak by introducing comprehensive immigration flexibility for international students, and the government has implemented several concessions to support visa holders. If an international student needs to request access to hardship funds through their provider due to the ongoing impact of the COVID-19 outbreak, they can be confident that they can express these concerns to their provider without any impact on their immigration status.


Written Question
Overseas Students: Coronavirus
Wednesday 3rd March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, if he will make an estimate of the number of international students who have used food banks as a result of financial difficulties associated with the covid-19 outbreak.

Answered by Michelle Donelan

Throughout the COVID-19 outbreak, the government has put in place many measures to support individuals impacted by financial hardship, including international students. These measures include protection for renters from eviction, safety net support from local authorities regardless of immigration status, as well as a series of bespoke visa concessions for international students to mitigate against the impact of COVID-19. The government keeps these concessions under review and will not hesitate to act where further support is needed. £3.2 billion has been allocated to local authorities during the COVID-19 outbreak to support vulnerable groups, irrespective of their immigration status.

The department has also made available an additional £70 million of hardship funding for higher education students in England for this financial year. Providers have flexibility in how they distribute the funding to students, in a way that best prioritises those in greatest need. This is available for providers to distribute to a wide range of students, including international. This money is in addition to the £256 million of Student Premium funding higher education (HE) providers are able to draw on this academic year towards student hardship funds and mental health support.

I have been clear that student welfare remains one of my top priorities and the department has worked closely with the HE sector throughout the COVID-19 outbreak to increase communications and messaging around hardship for students; I recently discussed this with a number of sector representatives at a taskforce meeting.

I would encourage all students, wherever they are learning, who need assistance to reach out to their HE provider’s student support and welfare teams as soon as possible, as these services are likely to be an important source of support. Many HE providers have bolstered their existing student welfare and mental health services and have adapted delivery mechanisms including reaching out to students who may be more vulnerable. For example, over £9 million has been provided by the government to leading mental health charities to help them to expand, and international students can also utilise Student Space – a mental health and wellbeing platform that aims to bridge any gaps in support for students arising during the COVID-19 outbreak – which has been funded by up to £3 million by the Office for Students.

The department does not hold data on the number of international students in rent arrears. We believe that some international students in need of support may not be contacting their universities to ask for assistance if they find themselves experiencing hardship. I have written to international students directly, providing information regarding the support available for mental health, wellbeing, and hardship at this time, and have asked the sector to further raise awareness and encourage international students to seek assistance as necessary.

The UK was one of the first countries to respond to the COVID-19 outbreak by introducing comprehensive immigration flexibility for international students, and the government has implemented several concessions to support visa holders. If an international student needs to request access to hardship funds through their provider due to the ongoing impact of the COVID-19 outbreak, they can be confident that they can express these concerns to their provider without any impact on their immigration status.


Written Question
Overseas Students: Coronavirus
Wednesday 3rd March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, with reference to the Migrants’ Rights Network report of 10 August 2020, entitled The Effects of Covid-19 on Tier 4 International Students, if he will make an assessment of the effect of the hardship experienced by many international students on the UK’s international reputation for education.

Answered by Michelle Donelan

Throughout the COVID-19 outbreak, the government has put in place many measures to support individuals impacted by financial hardship, including international students. These measures include protection for renters from eviction, safety net support from local authorities regardless of immigration status, as well as a series of bespoke visa concessions for international students to mitigate against the impact of COVID-19. The government keeps these concessions under review and will not hesitate to act where further support is needed. £3.2 billion has been allocated to local authorities during the COVID-19 outbreak to support vulnerable groups, irrespective of their immigration status.

The department has also made available an additional £70 million of hardship funding for higher education students in England for this financial year. Providers have flexibility in how they distribute the funding to students, in a way that best prioritises those in greatest need. This is available for providers to distribute to a wide range of students, including international. This money is in addition to the £256 million of Student Premium funding higher education (HE) providers are able to draw on this academic year towards student hardship funds and mental health support.

I have been clear that student welfare remains one of my top priorities and the department has worked closely with the HE sector throughout the COVID-19 outbreak to increase communications and messaging around hardship for students; I recently discussed this with a number of sector representatives at a taskforce meeting.

I would encourage all students, wherever they are learning, who need assistance to reach out to their HE provider’s student support and welfare teams as soon as possible, as these services are likely to be an important source of support. Many HE providers have bolstered their existing student welfare and mental health services and have adapted delivery mechanisms including reaching out to students who may be more vulnerable. For example, over £9 million has been provided by the government to leading mental health charities to help them to expand, and international students can also utilise Student Space – a mental health and wellbeing platform that aims to bridge any gaps in support for students arising during the COVID-19 outbreak – which has been funded by up to £3 million by the Office for Students.

The department does not hold data on the number of international students in rent arrears. We believe that some international students in need of support may not be contacting their universities to ask for assistance if they find themselves experiencing hardship. I have written to international students directly, providing information regarding the support available for mental health, wellbeing, and hardship at this time, and have asked the sector to further raise awareness and encourage international students to seek assistance as necessary.

The UK was one of the first countries to respond to the COVID-19 outbreak by introducing comprehensive immigration flexibility for international students, and the government has implemented several concessions to support visa holders. If an international student needs to request access to hardship funds through their provider due to the ongoing impact of the COVID-19 outbreak, they can be confident that they can express these concerns to their provider without any impact on their immigration status.


Written Question
Overseas Students: Coronavirus
Wednesday 3rd March 2021

Asked by: Baroness Brown of Silvertown (Labour - Life peer)

Question to the Department for Education:

To ask the Secretary of State for Education, with reference to the Migrants’ Rights Network report of the 10 August 2020, entitled The Effects of Covid-19 on Tier 4 International Students, what support tier 4 international students are eligible for.

Answered by Michelle Donelan

Throughout the COVID-19 outbreak, the government has put in place many measures to support individuals impacted by financial hardship, including international students. These measures include protection for renters from eviction, safety net support from local authorities regardless of immigration status, as well as a series of bespoke visa concessions for international students to mitigate against the impact of COVID-19. The government keeps these concessions under review and will not hesitate to act where further support is needed. £3.2 billion has been allocated to local authorities during the COVID-19 outbreak to support vulnerable groups, irrespective of their immigration status.

The department has also made available an additional £70 million of hardship funding for higher education students in England for this financial year. Providers have flexibility in how they distribute the funding to students, in a way that best prioritises those in greatest need. This is available for providers to distribute to a wide range of students, including international. This money is in addition to the £256 million of Student Premium funding higher education (HE) providers are able to draw on this academic year towards student hardship funds and mental health support.

I have been clear that student welfare remains one of my top priorities and the department has worked closely with the HE sector throughout the COVID-19 outbreak to increase communications and messaging around hardship for students; I recently discussed this with a number of sector representatives at a taskforce meeting.

I would encourage all students, wherever they are learning, who need assistance to reach out to their HE provider’s student support and welfare teams as soon as possible, as these services are likely to be an important source of support. Many HE providers have bolstered their existing student welfare and mental health services and have adapted delivery mechanisms including reaching out to students who may be more vulnerable. For example, over £9 million has been provided by the government to leading mental health charities to help them to expand, and international students can also utilise Student Space – a mental health and wellbeing platform that aims to bridge any gaps in support for students arising during the COVID-19 outbreak – which has been funded by up to £3 million by the Office for Students.

The department does not hold data on the number of international students in rent arrears. We believe that some international students in need of support may not be contacting their universities to ask for assistance if they find themselves experiencing hardship. I have written to international students directly, providing information regarding the support available for mental health, wellbeing, and hardship at this time, and have asked the sector to further raise awareness and encourage international students to seek assistance as necessary.

The UK was one of the first countries to respond to the COVID-19 outbreak by introducing comprehensive immigration flexibility for international students, and the government has implemented several concessions to support visa holders. If an international student needs to request access to hardship funds through their provider due to the ongoing impact of the COVID-19 outbreak, they can be confident that they can express these concerns to their provider without any impact on their immigration status.