(2 weeks, 1 day ago)
Lords ChamberI am always impressed by the way in which my noble friend manages to get some sort of shipping into every question, no matter what the topic. Hedgehogs are endangered—we know that there is a problem there—but whether they are related to musical instruments is another question.
My Lords, I will return to the subject of touring orchestras and musical instruments. As the Minister said, the important point about the reset negotiations in May is that this might have been discussed. Looking to the future negotiations, particularly on the reset, the Minister mentioned the involvement of her department and DCMS, but can she assure me that the Cabinet Office will also be involved? That would enable the Cabinet Office, through Nick Thomas-Symonds, to look at this issue in the round, because a number of other issues come into account.
I can assure my noble friend that there is not much that the Cabinet Office does not get involved in.
(9 months, 3 weeks ago)
Lords ChamberWe are working very closely with water companies in order to ensure that consumers do not have extra charges placed upon them and that anything the water company wants to do through future investment, through the price review that has just come through, does not land in customers’ laps in a way that it should not. It is really important that the water commission, which we discussed recently in the Water (Special Measures) Bill, looks carefully at how water companies operate financially to ensure that consumers do not suffer unnecessarily.
My Lords, does the Minister agree that water companies should be encouraged to work closely with local organisations, such as citizens advice bureaux, to ensure that debt relief advice is available? If water companies are encouraging people to go on to direct debit, perhaps when they have water meters, they should not make big charges and then when they have taken a lot of money refuse to alter the direct debit to reflect what people are actually using, which can often get people into debt. Will she encourage water companies to look at these measures?
My noble friend makes some extremely important points. Citizens Advice does an important service in supporting vulnerable people. Water companies should work with all charities, such as Citizens Advice, in order to support vulnerable consumers. It is important that we simplify the processes so that customers who need extra assistance can get it. Citizens Advice is an important part of that and helps customers get advice on benefits and managing debt, particularly customers who have not been in financial difficulty before. My noble friend makes some very good points.